NTT Data, AWS to deliver AI-powered contact centre solutions
NTT Data has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect. As part of the agreement, NTT Data will launch Managed Customer Experience (MCX) for...
Lack of expertise dooms 95% of enterprise AI projects
A stark reality check awaits contact centre leaders pursuing AI transformation: while 95% of enterprise AI initiatives fail to reach production, the underlying cause isn't technological limitations - it's the critical shortage of expertise needed to execute...
Satellites reveal abrupt drop in global freshwater levels
An international team of scientists using observations from NASA-German satellites found evidence that Earth’s total amount of freshwater dropped abruptly starting in May 2014 and has remained low ever since. Reporting in Surveys in Geophysics, the researchers...
Advanced mobile robots a boon for supply chains
Several mobile robotics technologies for supply chains will mature within the next two to five years, creating an accelerating market for increasingly capable mobile robots and drones, according to Gartner. Gartner’s Hype Cycle for Mobile Robots and Drones is a...
Brisk Black Friday sales tipped for further growth
Black Friday this year is set to highlight the major shopping shifts, including online vs in-store spending trends and the impact of the move from single-day deals to 'Black November' promotions. Sales are expected to reflect renewed economic optimism as the country...
Black Friday launches festive season sales
New retail statistics highlight a significant opportunity for South African retailers to build on the momentum of Black Friday and end the year on a high note. The research, commissioned by Capital Connect, shows total retail sales for 2024 are forecasted to be 19%...
New focus on customer-centric strategies
International Data Corporation (IDC) today announced new insights into the expanding role of the chief experience officer (CXO) as a driving force in shaping customer experience strategies across industries. As organisations face increasing competition and evolving...
Lack of budget for talent hinders security
Despite all the efforts companies and organizations worldwide put into preventing cyberattacks, global cybercrime has snowballed to $9,2-trillion in 2024 and is expected to grow by another 70% to $15,6-trillion by the end of a decade. This shocking figure is more...
GNSS satellite receivers remain vulnerable to cyberattacks
Almost 4 000 global navigation satellite systems (GNSS) satellite receivers were vulnerable to attacks on the Internet in 2024, according to new analysis from Kaspersky, putting both organisations and users at risk. This can be mitigated, the security firm adds, by...
Dramatic growth predicted for family offices in Africa
Family offices in Africa are expecting strong growth in the value of their assets over the next five years - building on the expansion that’s occurred during the past the past five years – according to new research from specialist service provider to high-net-worth...
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Structure reward packages to win employee approval
As Covid-19 continues to impact the economy, organisations are asking how they can structure employee remuneration packages optimally and more tax efficiently. This is the word from Tanya Tosen, tax and remuneration specialist at Remuneration Consultants, who...
TransUnion’s SA virtual global capability services Canadian market
Barely two months after opening its virtual doors, TransUnion's South Africa Global Capability Centre (GCC) has started providing support to the company's Canadian business and customers. The GCC's head, Avesh Singh, says the go-live was a 'major milestone' in the...
Fintech invests into FundingHub to boost SME funding
Finch Technologies, a Cape-based fintech focused on creating better fintech ecosystems, has made a further significant investment to become the majority shareholder in South African marketingplace FundingHub, following a previous investment in 2019. "We made a second...
IFS completes the acquisition of Axios Systems
IFS has concluded the acquisition of Axios Systems. The transaction, which was initially announced in March 2021, combines two pioneers of the service management space: IFS, with its leadership in Field Service Management and Axios Systems, with its strength in IT...
Changes to the Datatec board
Datatec has announced that Maya Makanjee, independent non-executive director, will become chairman of the board in succession to Stephen Davidson on 1 March 2022. Makanjee joined the Datatec board on 1 November 2018. She has considerable experience as an executive and...
Networks Unlimited achieves B-BBEE Level 1 rating
Networks Unlimited has been certified as a Broad-Based Black Economic Empowerment (B-BBEE) Level 1 contributor. This rating comes a year after the company was previously recognised as a Level 2 contributor. CEO Anton Jacobsz comments, "As a company that is committed...
Scalable storage appliances underpin digital transformation
The journey to digital transformation has become more vital than ever before, with the Covid-19 pandemic accelerating the pace of change. Businesses of all types have undergone massive shifts over the past year, as they move squarely into a new, data-driven, era. But...
Fujitsu wins VMware 2021 Global Partner Social Impact Award
Fujitsu has been named VMware's Global Social Impact Partner of the Year for 2021 as part of the VMware Partner Achievement Awards program. This award celebrates partners for positively impacting the world through the use of VMware technologies. Fujitsu was recognized...
Noah Greenhill is new Iress head of commercial
Financial technology company Iress has appointed Noah Greenhill to the role of head of commercial for South Africa, where he will lead Iress' sales and account management team. Greenhill previously led sales and marketing for the Johannesburg Stock Exchange (JSE), as...
TechSoft International positions for strategic growth
TechSoft International, the exclusive African territory partner for Tibco Software, is investing significantly in growing the business to take advantage of the explosive data market across the sub-Saharan Africa region. Analysts predict that the global data analytics...
Intermediate Game Developer – Gauteng Johannesburg Region
We're seeking a highly skilled Intermediate Game Developer to join one of our clients dynamic team! If you're passionate about creating immersive gaming experiences, leading projects, and innovating with cutting-edge technology, we want to hear from you. Bring your...
Senior Frontend Developer (TypeScript, React, PostgreSQL) (CPT) – Western Cape Cape Town
ENVIRONMENT:THE coding expertise of a Senior Frontend Developer by a dynamic Finance Platform where you will take the lead in building and scaling its Procurement Marketplace. You will focus on the Frontend systems that support critical workflows for enterprise buyers...
Project Manager – Western Cape Cape Town CBD
Drive impactful projects and play a key role in shaping future-ready systems! Is this you? You're a results-driven professional with a proactive, analytical mindset. You thrive in dynamic environments, manage competing priorities with ease, and consistently deliver...
Senior Game Developer
We're seeking a highly skilled Senior Game Developer to join one of our clients dynamic team! If you're passionate about creating immersive gaming experiences, leading projects, and innovating with cutting-edge technology, we want to hear from you. Bring your...
Data Analyst
Key Duties and Responsibilities:Analyse and synthesise data from various business units to drive actionable insights and value.Develop financial models, ROI frameworks, and benefit realisation dashboards.Quantify the financial and strategic impact of data products,...
Technical Test Analyst at Sabenza IT & Recruitment
A leading organisation is seeking a Technical Test Analyst to ensure high-quality delivery of business and technology solutions. This role plays a critical part in validating functionality, performance, stability, and system integration across a range of platforms.Key...
Senior Game Developer – Gauteng Johannesburg Region
We're seeking a highly skilled Senior Game Developer to join one of our clients dynamic team! If you're passionate about creating immersive gaming experiences, leading projects, and innovating with cutting-edge technology, we want to hear from you. Bring your...
Data Analyst – Gauteng Braamfontein
Key Duties and Responsibilities:Analyse and synthesise data from various business units to drive actionable insights and value.Develop financial models, ROI frameworks, and benefit realisation dashboards.Quantify the financial and strategic impact of data products,...
Technical Test Analyst at Sabenza IT & Recruitment – Gauteng Centurion
A leading organisation is seeking a Technical Test Analyst to ensure high-quality delivery of business and technology solutions. This role plays a critical part in validating functionality, performance, stability, and system integration across a range of platforms.Key...
Database Developer at Financial Intelligence Centre
The job purpose is to develop, maintain and test database solutions in line with FIC business requirements.• Analyse- and interpret of business requirements documents • Compile and review of technical design specification • Develop and maintain of database views,...
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