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Retailers must now earn the trust of AI agents, not just shoppers

Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce's Fourth Edition State of...

Procurement must deliver more than compliance in 2026

South Africa's micro, small and medium enterprises (MSMEs) contribute around 40% of GDP and employ more than half the country's workforce, according to the Department of Small Business Development, Yet, questions remain about whether billions of rand invested in...

Leadership reset needed to transform customer experience

Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing customer experience (CX) at the centre of organisational strategy. By Lauren Potgieter, country manager at Infobip South Africa This shift reflects a...

Taxpayers win transparency battle against SARS

The Johannesburg High Court recently ordered the South African Revenue Service (SARS) to disclose all the information on which it based a decision. Nico Theron, founder of Unicus Tax Specialists SA says the ruling is a significant victory for taxpayers. “SARS can be...

Senior Java Integration Developer

One of our top clients in the Health industry is looking to appoint strong Senior Java Integration Developers who understand and can apply the fundamentals of SOA- and OO principles and methodologies, and have experience considering non-functional requirements...

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New CEO for Seacom

Alpheus Mangale has been appointed at group CEO of Seacom, effective 1 April 2023. Mangale has more than 25 years' experience across the enterprise, telecoms, financial services and technology markets across Europe, the Middle East, and Africa. He will work alongside...

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New supply chain attack hits phone app

A new supply chain attack, possibly by a nation-state threat actor, is targeting the 3CX desktop application. Mat Gangwe, vice-president: managed threat response, at Sophos, explains that 3CX is a widely used, legitimate business phone system used worldwide. "The...

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Digital competency gap disrupts progress

A lack of digital skills in senior finance leaders will drive half of unwanted staff turnover by 2026, according to Gartner. Chief financial officers (CFOs) will need to accelerate their digital knowledge and better engage with digital-savvy staff to mitigate turnover...

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Organisations strive to be elite ‘Data Leaders’

Harnessing data effectively is a key attribute of the world's leading companies, giving them a competitive advantage through the ability to quickly gain insights and advance innovation. But, according to new research from Lenovo, only a minority (15%) of organisations...

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Ransomware: paying the price … twice

Ransomware attackers extorted $456,8-million from victims in 2022 - 40% down from $765,6-million in the previous year but, before glasses are clinked in celebration, there are some significant caveats to consider. The recent hack of Euler Finance where $135-million in...

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Closing the gender gap in the STEM-ICT arena

The gender gap in the science, technology, engineering, maths and ICT (STEM-ICT) field appears to be closing in South Africa, with more girls than boys participating in the Institute of IT Professionals SA (IITPSA )schools Talent Search for the second consecutive...

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