Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
Robust growth forecast for Africa’s digital health market
The Africa digital health market is anticipated to reach $9.3 billion by 2030 - expanding at a CAGR of 15,4% during the forecast period - according to a new report by Grand View Research. The development of modern healthcare technologies and the increasing burden on...
Competitors ‘would be wise to mimic Gemini for Google Workspace’
"Gemini for Google Workspace" is fueled by Gemini Google's most capable set of large language models (LLMs) it has ever built, setting a lead for others to follow, according to new research from GlobalData. "Gemini for Google Workspace represents a significant upgrade...
Mobile phones still dominate digital devices
For years PCs, laptops, and tablets have been losing the race with mobile phones as the number one device among all generations and their ownership rate and usage continued falling in 2023. However, most other digital devices have also seen a significant ownership...
Intel Core Ultra extends AI PCs to the enterprise
Intel has extended the AI PC to commercial customers with the new Intel vPro platform. The enhanced features of Intel Core Ultra processors with available built-in Intel Arc GPUs, and Intel Core 14th Gen processors will usher in new PC experiences for enterprises,...
5G will help realise the enterprise IoT vision
New figures from GSMA Intelligence (GSMAi) show 5G connections are expected to represent more than half (51%) of mobile connections by 2029, rising to 56% by the end of the decade - and making 5G the dominant connectivity technology. 5G has been the fastest mobile...
Internet industry reports back on co-regulation
South Africa's Internet Service Providers' Association (ISPA) has delivered its Industry Representative Body (IRB) annual Code of Conduct Report to the Minister of Communications and Digital Technologies (DCDT), Mondli Gungubele. ISPA remains one of the country's...
Another positive month for take-home pay in January
The BankservAfrica Take-home Pay Index (BTPI) continued its upward movement in January as the high rate of inflation moderated, providing relief to salary earners. However, stormy clouds are on the horizon, particularly for tax-paying South Africans. "The nominal...
Epic road trip reveals mobile connectivity booming in rural Africa
What happens when a team of telecoms firewall experts abandon Zoom, ditch air travel, and choose instead to forge connections with their customers from one end of Africa to the other on an epic journey in Land Cruisers? The journey of 18 000km began in Barcelona on 1...
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Syntech brings LifeSmart to SA market
IoT and affordable smart home technology LifeSmart has been introduced to the local market by Syntech. The LifeSmart system uses a range of triggers, such as switches and motion sensors, to give commands to your lights and appliances. It allows you to programme when...
Smarter phishing poses new threat
Machine learning has made cybersecurity a lot better. There are countless more advanced tools, however, that cybercriminals continue to develop to counter the defences. However, hackers find the most success with good old phishing techniques - and they are getting a...
Creatie a GDPR compliance framework that includes security
There has been a lot of talk of GDPR over the last year, so organizations today understand the serious repercussions of non-compliance and many have put basic frameworks in place with a focus on two pillars - 'people' and 'process'. By Pieter Engelbrecht, business...
Move over CX: today, it’s all about EX
At the beginning of the year 2019, Forbes magazine proclaimed 2018 as 'The Year of the Employee', with concepts such as employee experience and employee value proposition starting to supersede conversations around customer experience and customer-centricity. By Ravi...
Achieving scale through the next wave in software development
For over two years now, DevConf has provided attendees with a myriad of insights and practices to assist software developers in tackling the challenges of the future. The success and attendance of these events has inspired Synthesis Software Technologies to attend the...
Cognitive computing to enhance insurance
Customer expectations have always presented insurers with unique challenges. Henlo Ueckermann, IT operations manager at SilverBridge, believes the new technologies will enable insurers to better respond to these expectations. One of these developments in technology,...
2018 the ‘year of the next-gen cyberattack’
According to a global security report released in January this year, a new breed of cyberattacks, seemingly fuelled by geopolitical tension between western democracies and countries including China, Russia and North Korea, is emerging - this against a background in...
More inter-Africa trade at CEO Forum
The seventh edition of the Africa CEO Forum closed on a high note in the Rwandan capital Kigali with two Presidents, Rwanda's Paul Kagame and Democratic Republic of Congo's Felix Tshisekedi pledging commitment to support a new era of regional and bilateral cooperation...
Huawei adds new photography features
Huawei Consumer Business Group (BG) has unveiled the Huawei P30 and Huawei P30 Pro. The new devices feature the innovative Huawei SuperSpectrum Sensor, an optical SuperZoom Lens, a new Huawei Time of Flight (ToF) Camera, and enhanced optical and AI image stabilization...
Rentokil Initial achieves cost savings with Saicom
The implementation of a host of services from local supplier Saicom has provided significant performance improvements and cost savings to business services specialist Rentokil Initial in its sub-Saharan region. According to Tashwill Carelse, Rentokil Initial's IT...
Solutions Architect at The Foschini Group – Western Cape Cape Town
Package & RemunerationJOB DESCRIPTION Key Responsibilities: Collaborate closely with stakeholders to gather and analyse business requirements, ensuring a deep understanding of the organization's needs and objectives. Develop comprehensive solution designs that...
Report Developer (SQL & Qlik) (JHB Hybrid) – Gauteng Johannesburg
ENVIRONMENT:A critical thinking & solutions driven Report Developer with at least 5 years work experience is sought by a Joburg-based global Logistics & Forwarding company to join its IT Business Improvement Team. Your core role will entail a combination of...
.NET Developer – KwaZulu-Natal Durban Region
Our client is looking for an Intermediate/Senior .NET Developer for a hybrid position based in Durban. The ideal candidate will be responsible for designing, developing, and maintaining complex web applications and services while ensuring high-quality, scalable...
Service Desk Agent I
We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and...
UI/UX Designer at Sabenza IT & Recruitment
Exciting Opportunity for a UI/UX Designer in Fantasy Gaming! Are you ready to unleash your creativity in the thrilling world of fantasy gaming? We're on the hunt for a talented and passionate UI/UX Designer to join our dynamic team. This is your chance to work within...
Information Systems Engineer
We are seeking a highly skilled IT and SQL Specialist to maintain SQL instances, develop SSRS ssrsreports, and manage IT infrastructure. The successful candidate will be required to providea dvanced support and expertise across a number of disciplines in the ICT [URL...
Service Desk Agent I – Western Cape Cape Town
We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and...
UI/UX Designer at Sabenza IT & Recruitment – Western Cape Cape Town
Exciting Opportunity for a UI/UX Designer in Fantasy Gaming! Are you ready to unleash your creativity in the thrilling world of fantasy gaming? We're on the hunt for a talented and passionate UI/UX Designer to join our dynamic team. This is your chance to work within...
Information Systems Engineer – Western Cape Cape Town Region
We are seeking a highly skilled IT and SQL Specialist to maintain SQL instances, develop SSRS ssrsreports, and manage IT infrastructure. The successful candidate will be required to providea dvanced support and expertise across a number of disciplines in the ICT [URL...
Data Engineer
A dynamic global organization based in Midrand is looking to employ a Data Engineer with 3 – 5 years' experience using various tools and methods to collect, analyze and present dataMinimum RequirementsMatricBSc Computer Science / B.tech in IT / Data scientist /...
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