Contact centres are under increasing pressure to improve customer experiences despite having fewer resources and, while 100% are turning to AI and automation for help, many face challenges due to limited in-house expertise. This is one of the key findings of a new...

African policy makers and international partners meeting at this year’s UN Climate Change Conference - COP29 - have highlighted the urgent crisis posed by lack of access to clean cooking, a challenge impacting 1.2-billion people across Africa and leading to millions...

Phishing emails continue to be one of the most common and effective methods to maliciously impact a variety of organisations around the world - everyone is a potential victim. Cybercriminals constantly refine their strategies to outsmart end users and organisations by...

Geopolitical instability is exacerbating the risk of catastrophic cyberattacks, according to the Global Cybersecurity Outlook 2023 report, which was launched at the World Economic Forum Annual Meeting 2023 in Davos. Over 93% of cybersecurity experts and 86% of...

A new global survey of 5000 consumers reveals critical changes to consumer spending amid inflation and economic uncertainty. These findings highlight current sentiment on spending and what it will take to earn consumer loyalty in 2023. Retail, travel, hospitality,...

Cybercriminals will use media to blackmail organisations, alleged data leaks, and purchasing initial access to previously compromised companies on the darknet. These are among the threats that large business and government structures should prepare for in 2023,...

Six years after its founding and three years after Covid-19 broke out in China, leading members of the Coalition for Epidemic Preparedness and Innovations (CEPI) and world leaders gathered at the 53rd World Economic Forum Annual Meeting in Davos to discuss what key...

A dramatic rise in the frequency and severity of wildfires is undermining efforts to reduce carbon dioxide (CO2) emissions in combating climate change. According to the United Nations Environment Programme (UNEP), 30% of the world's population is exposed to deadly...

The Greenland icesheet is warming four times faster than the planet as a whole, triggering a domino effect of interconnected disasters that threaten the viability of Earth's life-support systems on which human civilization depends, participants were told at a session...

In a wide-ranging address that touched on the most critical issues of our time, UN Secretary-General António Guterres has urged leaders gathered at the World Economic Forum meeting to take urgent action. Taking note of a range of critical threats facing the world,...