Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner - even for issues that customers describe as "very simple", only 36% resolve fully in self-service. While many organisations have made...

Looking to bolster its future AI strategy, chip giant AMD has acquired ZT Systems for $4,9-billion. ZT Systems is considered a leading provider of AI infrastructure for the world's largest hyperscale computing companies. "Our acquisition of ZT Systems is the next...

Business services are under increased attack from ransomware. This is among the findings from The Threat Report: Summer 2022 from Trellix, which analyses cybersecurity trends and attack methods from the first quarter of 2022. The report also features research from...

A University of Cape Town (UCT) doctoral study by Katleho Limakatso has broken new ground on pain management for amputees experiencing phantom limb pain. Limakatso completed his doctorate in only three years. And when he is capped on 22 July, he will become UCT’s...

Facebook might have lost its charm among younger generations, but it continues to be the most popular social media platform in the US - and by some margin: according to the numbers presented by AugustaFreePress.com, 78% of the  US population uses Facebook regularly....

Ukraine has the cheapest fixed-line broadband internet globally at $6.40 per month, according to a TradingPlatforms.com data presentation. Moldova, Russia, Belarus, and Kazakhstan also offer internet at cheaper prices. Edith Reads, the TradingPlatforms’s financial...

Searching the universe for Earth-like planets is like looking for a needle in a haystack. To further this exploration, NASA is supporting the early-stage study of a concept for a hybrid observatory that would combine a ground-based telescope with a space-based...

Vodacom KwaZulu-Natal will spend over R1-billion into the mobile network this year, to improve regional coverage reach, capacity and network resilience, and accelerate access to connectivity throughout the province, particularly in deep rural areas and townships....

A fire at a busy warehouse leaves a company struggling to replace its buffer stock; a ransomware attack paralyses a company’s IT systems; the use of industrial adhesives in manufacturing results in a costly product recall: every day companies around the globe,...

Seacom’s acquisition of EOH Network Solutions (EOH-NS) and Hymax, divisions of iOCO and part of EOH Holdings, has been approved by South Africa’s Competition Commission. 1 September 2022 has been earmarked as the first day of integrated operations under the Seacom...