Self-service for customer service doing companies a disservice
Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner - even for issues that customers describe as "very simple", only 36% resolve fully in self-service. While many organisations have made...
AMD accelerates AI strategy with latest acquisition
Looking to bolster its future AI strategy, chip giant AMD has acquired ZT Systems for $4,9-billion. ZT Systems is considered a leading provider of AI infrastructure for the world's largest hyperscale computing companies. "Our acquisition of ZT Systems is the next...
Help NASA scientists find clouds on Mars
NASA scientists hope to solve a fundamental mystery about Mars' atmosphere, and you can help. They've organised a project called Cloudspotting on Mars that invites the public to identify Martian clouds using the citizen science platform Zooniverse. The information may...
Multimillion rand PPE tender declared invalid and unlawful
A R103-million personal protective equipment (PPE) tender awarded by the Gauteng Department of Health to Zakheni Strategic Supplies has been declared unlawful and invalid. On 29 June 2022, the Special Tribunal reviewed and set aside the multimillion tender following...
Is the SA manufacturing sector ready for Industry 4.0?
The manufacturing sector is South Africa's fourth largest sector and a key driver of economic growth. However, industrialisation challenges in recent decades and the relatively slow adoption of new technologies have hampered the true potential of this industry. Smart...
African business leaders expect a start-up boom
African business leaders are predicting a boom in start-up businesses across the continent as the number of working age people launching new firms expands. According to new research for blockchain-based mobile network operator World Mobile, start-ups across the...
Firmware attacks a growing threat as hybrid work takes off
Changing workforce dynamics are creating new challenges for IT teams around firmware security, according to research from HP Wolf Security. As business workforces become increasingly distributed, IT leaders say it's harder than ever to defend against firmware attacks....
Growth in cyber attacks boosts endpoint security demand
The changing landscape and significant surge in cyber threats have contributed to the high demand for endpoint security solutions globally, according to Frost & Sullivan's recent analysis. Endpoint security is the practice of using host-based software products to...
Which are the most dangerous US travel destinations for cybercrime?
Before departing for their holiday travels, tourists frequently assess a variety of health and physical safety precautions. However, only a few consider their online safety. In 2021, around 500 000 Americans were victims of cybercrime and lost an excess of $6-billion....
Make sure Social Media Day is risk free
Thursday 30 June is World Social Media Day, first launched by Mashable in 2010 to celebrate social media's impact on global communication and now marked around the world. Almost 5-billion people use social media worldwide and there are more than 25-million active...
More News Today
FNB expands cardless features
FNB has announced that the cardless cash withdrawal feature is available on the latest version of the FNB Banking App. The feature allows customers to withdraw money at an ATM without using their bank cards. This launch to the 1,2-million active devices that currently...
Worry-free backups for SMBs
The world is becoming more and more digital. Even in smaller companies, not directly operating in the technology industry, a great amount of data is created for every single process, says Anamika Budree, sales manager, Branded Products at WD South Africa. This...
DCC offers Huawei Ascend smartphone
The new Huawei Ascend G6, available now from distributor Drive Control Corporation (DCC), takes smartphones to a whole new level. Android’s 4.3 Jelly Bean Operating System (OS), 1.2 Gigahertz (GHz) quad-core processor and 1Gb RAM ensures superior performance. The...
Mobile malware requires better monitoring
South African smartphone users must be savvier about the sites they visit, what they download, and the apps they use on their devices. Mobile malware is becoming more prevalent. So says Richard Broeke from IT security services vendor, Securicom. “Designed to perform...
Schneider whitepaper examines BMS security
Organisations can reduce the risk of cyber-attacks on building management systems (BMS) by controlling Web access, applying software patches and managing user credentials (user names and passwords), according to a new white paper. Schneider Electric, a global...
Optimising document workflow
Too many organisations lack a coherent document strategy that provides a framework for managing, tracking, and controlling information and unifying disparate workflows; so says Hennie Kruger, DDS product and marketing manager of Océ South Africa. “If you’re producing...
Cross-border money service from Airtel
Bharti Airtel, the leading global telecommunications services provider with operations in 20 countries across Africa and Asia, has announced the launch of a cross-border money-transfer service for Airtel Money customers between The Democratic Republic of Congo (DRC),...
A grand vision for RFID
A typical radio-frequency identification tag is a relatively small device, varying in size from a small coin to a match box. The time may be ripe to apply this tracking technology on a truly grand scale. “Currently, industry uses GPS to track vehicles carrying goods...
UC, IoT to shape the future of business
Looking back over the past two decades, many technologies have emerged that have revolutionised the way the world works, interacts and communicates. However, none have been as disruptive as the Internet as a force for change.The impact of the creation of a global...
Virtual call centres are the new methodology
As the world continues to battle with the hangover of the 2008 financial meltdown, companies are continually looking to shave off costs wherever they can – and this is also true of the call centre industry, where bottom-line costs are being scrutinised. This business...
Business Analyst – Western Cape Cape Town Region
Summary Leading Financial Services Client requires a Senior Business Analyst to join their team on a 6 Month contract Description Stakeholder management and communicationExecution of business analysis methodologiesAssist with project requirements planningProcess...
Fullstack DevOps Engineer (Chief Expert) 0120 – Gauteng Pretoria
Experienced FULLSTACK DEVOPS ENGINEER with Master's Degree, 10 years+ Java / 5 years+ Frontend and Public Cloud experience required for a reputable global clientExperienced FULLSTACK DEVOPS ENGINEER with Master's Degree, 10 years+ Java / 5 years+ Frontend and Public...
Systems Integrator (Microsoft) – Gauteng Johannesburg
An exciting opportunity is currently available for a Systems Integrator (Microsoft) in JHB CBD within the Learning and Development sector. This will be a full-time office-based role. This role will test your thinking abilities and tap into your problem-solving...
Erlang Developer
Our client's are looking for a Erlang Developer to enhance and maintain their current banking system. You'll be part of a cross-functional team based in Johannesburg that's responsible for the full software development life cycle, from conception to deployment.As a...
SAP Basis Consultant (Expert) 1087
SAP Basis Consultant with PaaS / IaaS / SuSe Linux / SAP HANA and Oracle Database knowledge required for a reputable global companySAP Basis Consultant with PaaS / IaaS / SuSe Linux / SAP HANA and Oracle Database knowledge required for a reputable global...
Intermediate .NET Developer
As a .NET Developer at iOCO, you will be a crucial contributor to our software development projects. Your proficiency in a range of technologies, from .NET (C#) and SQL, Web services, HTML, JavaScript, XML, SOAP, will drive the creation of efficient and scalable...
Erlang Developer – Gauteng Johannesburg Region
Our client's are looking for a Erlang Developer to enhance and maintain their current banking system. You'll be part of a cross-functional team based in Johannesburg that's responsible for the full software development life cycle, from conception to deployment.As a...
SAP Basis Consultant (Expert) 1087 – Gauteng Pretoria
SAP Basis Consultant with PaaS / IaaS / SuSe Linux / SAP HANA and Oracle Database knowledge required for a reputable global companySAP Basis Consultant with PaaS / IaaS / SuSe Linux / SAP HANA and Oracle Database knowledge required for a reputable global...
Intermediate .NET Developer – Gauteng Pretoria
As a .NET Developer at iOCO, you will be a crucial contributor to our software development projects. Your proficiency in a range of technologies, from .NET (C#) and SQL, Web services, HTML, JavaScript, XML, SOAP, will drive the creation of efficient and scalable...
Technical Implementation Consultant .NET Developer
Our client is looking for a Technical Implementation Consultant with a focus on .NET in Cape Town area! Hybrid working model available for their offices in Stellenbosch. The successful candidate will work alongside their designers, client-facing team members, and...
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