Self-service for customer service doing companies a disservice
Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner - even for issues that customers describe as "very simple", only 36% resolve fully in self-service. While many organisations have made...
AMD accelerates AI strategy with latest acquisition
Looking to bolster its future AI strategy, chip giant AMD has acquired ZT Systems for $4,9-billion. ZT Systems is considered a leading provider of AI infrastructure for the world's largest hyperscale computing companies. "Our acquisition of ZT Systems is the next...
Urgent action needed to ensure a resilient energy transition
A special World Economic Forum (WEF) report on the state of the global energy transition indicates that urgent action is required by both private and public sectors to ensure a resilient transition as the world faces the most severe energy crisis since the 1970s....
SA’s hybrid workers nonchalant over cybersecurity protocols
Even though 53% of employees believe that securing their work devices are important and simple to do, there is still a significant portion of the workforce that must become comfortable with cybersecurity practices if hybrid working in SA is to be safe and effective....
SA tech industry looks forward to continued growth
Kathy Gibson is at IDC Directions - South Africa's economic growth is still low, while unemployment has hit historic highs, driving negative sentiment in the local market. But there is good news, according to Mark Walker, associate vice-president: data and analytics...
‘Splinternet’ makes safeguarding the Internet more difficult
The traditional Internet is increasingly under threat from the "Splinternet", which is a term used to describe the fragmentation of the Internet into competing technospheres. Nation-states are imposing restrictions, increasing the pressure on the Internet governance...
Bank ombud secures millions for wronged customers
Over the past two years, the Covid-19 pandemic has severely disrupted the traditional banking model, testing it to its limit, and banks are still battling to address this. Reana Steyn, the Ombudsman for Banking Services (OBS) points out that 2021 brought with it some...
Congratulations SA taxpayers … you’ve paid government
Before you earn a cent, government takes a chunk out of your pay packet in taxes. Today, 12 May, marks Tax Freedom Day (TFD) 2022 which is a measure of how much time you spend working for someone else's benefit - government GDP - rather than your own. The Free Market...
Digital transformation goes beyond the tech
Kathy Gibson is at the IDC CIO Summit 2022 - There can be no doubt about the need for digital transformation as business needs undergo rapid and often disruptive change. An AWS survey demonstrates that 94% of business leaders say the pandemic forced accelerated...
Adaptability and the need to change
Kathy Gibson is at the IDC CIO Summit 2022 - People and organisations change for one of two reasons: they are forced to change; or they want to. But often the work required to make a change is just too daunting and they give up. This is according to Aurelia Edwards,...
More News Today
An integrated view of marketing initiatives
Today’s companies touch their customers through multiple challenges, and through various areas of the organisation. However, up till now there hasn’t been a single system that can provide a comprehensive view of these channels and interactions. Gerald Naidoo, CEO of...
Putting Exergy to the test
SilverBridge, a financial services solutions provider, has introduced a solution to maximise the benefits of using Exergy as a core policy administration platform. Exergy’s Testing as a Service (TaaS) is a solution that provides assurance that implementations run...
Enhance in-store experience with digital
In a country where mobile penetration is around 128%, retailers who can integrate mobile into their in-store experience will most certainly reap the rewards, says Craig Perry, head of Sales at DMX Africa. Mobile and digital technologies are evolving rapidly with...
Taking advantage of the ETI opportunity
South African businesses that want to take advantage of the Employment Tax Incentive (ETI) can streamline the process by ensuring that they have a solid payroll system in place that caters for the terms of the incentive. So says Rob Cooper, director of Legislation...
Enterprise mobility transforms business
Enterprise mobility is shifting the parameters of the organisation, changing the way content and data are managed and how employees interact with the business.
Gartner honours Orange Business Services
Orange Business Services has been positioned in the Leaders quadrant in the recent edition of the Gartner Magic Quadrant for Unified Communications as a Service, Multiregional for its Business Together as a Service solution. The report evaluated 21 unified...
Ricoh wins in EcoVadis survey
EcoVadis, the French CSR performance monitoring agency, has awarded Ricoh its highest gold rating in a sustainability survey it conducted. EcoVadis assesses suppliers from 99 countries and across 150 business sectors on corporate policies, initiatives and achievements...
IDC names Kyocera major player in MPS
Kyocera Document Solutions has announced it has been positioned as a “Major Player”, according to IDC's MarketScape: Worldwide Managed Print and Managed Document Services 2014 Vendor Assessment – Focus on Managed Workflow Services. As the document management...
wiPlatform aids smaller retailers
Retailers of any shape and size can now unlock the power of mobile transacting with the announcement of local mobile transacting platform provider wiGroup that it is opening its platform to smaller retailers. wiPlatform integrates to retailers’ point-of-sale systems...
Cyberlink announces PowerDirector 13
Local distributors of entertaining, creative and inspirational software, Edutain Distribution provides easy-to-use software solutions and multimedia content, is pleased to announce the launch of the PowerDirector 13 series – a new generation of Cyberlink’s...
Senior BI Data Analyst (CPT Hybrid) – Western Cape Stellenbosch
ENVIRONMENT:ANALYSE complex data sets and create insightful visualizations to help make data-driven decisions as your expertise is sought to fill the role of a Senior BI Data Analyst for a fast-growing FinTech company with a footprint on the African continent. You...
Senior Server Administrator – Gauteng Pretoria CBD
Our client is looking for a Senior Server Administrator to join their team!!The following are the requirements: Minimum of an NQF level 6 National Diploma in IT or relevant qualificationAzure Administrator Associate CertificationVMware certificateServer +...
Mobile Fullstack Developer – Gauteng Braamfontein
Why You'll Love Working With Us:100% Remote.Exciting Projects: Work on an amazing mobile app that's making waves in the industry.What We're Looking For:Full Stack Expertise: 3+ years of experience in full stack software development.Tech Savvy: Proficient in Flutter...
Operating Systems Engineer (SvW) – Gauteng Johannesburg
Install, configure and upgrade servers and related hardware and software in a LAN, WAN and stand-alone environment to ensure optimal and efficient functioning. Support equipment in a operating system environment, from implementation through to support. Install,...
IT Support Technician – Western Cape Green Point
ENVIRONMENT:THE technical expertise of an IT Support Technician with 12+ years' SME Support experience is sought by a cutting-edge FinTech company to monitor Active Directory, Exchange, VMware and SQL infrastructure while continually reviewing the IT software/hardware...
Software Engineer – Gauteng Pretoria
Position: Software EngineerHire Resolves client is seeking a highly skilled and experienced Software Engineer to join their dynamic team in Pretoria, Gauteng. The ideal candidate will be responsible for designing, developing, and maintaining software solutions that...
Support Engineer (ISP – 1st Line) – Gauteng Johannesburg
Role: Support Engineer (ISP - 1st Line)Location: Illovo, JohannesburgA well know, leading ISP is looking for a dynamic Support Engineer- L1 to join their team. It is an exciting working environment and there is a lot of opportunity for growth and development:...
Data Scientist – Remote Remote
Intermediate Data ScientistGrow and develop your career with this fantastic opportunity! R35 000 - R45 000Location: Hybrid – Woodmead Office ParkBuild geospatial products and solutions for better business and society.Key Responsibilities:Conduct comprehensive data...
C# Developer w. RFID – Gauteng Johannesburg
Hire Resolve is currently looking for a skilled C# Developer with experience in RFID technology for a position with one of our clients. As a C# Developer with RFID expertise, you will play a crucial role in developing and implementing software solutions that utilize...
Eximbill Developer – Gauteng Johannesburg Region
Are you the Eximbill expert we've been searching for? We're seeking a developer to innovate and optimize our trade finance platform. If you can blend technical skill with financial acumen to create robust solutions, apply now and let's make international transactions...
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