BPO market set to hit $525bn
The global business process outsourcing (BPO) market size is anticipated to reach $525,2-billion by 2030 and expand at a CAGR of 9,4% from 2023 to 2030, according to a new study by Grand View Research. Factors such as the increasing demand for outsourcing services...
Budget Review 2024: Navigating uncertainty in challenging times
Minister of Finance Enoch Godongwana will deliver the 2024 Budget Review to Parliament next week as the South African economy faces a gloomy economic outlook. Joon Chong, partner at Webber Wentzel, unpacks what to expect. The economy is still recovering from the...
BCX opens entries for Digital Innovation Awards 2021
BCX is calling on businesses to enter the BCX Digital Innovation Awards 2021. Now in its third year, #BCXDIA recognises organisations that transform their businesses through technological advancements and digital transformation despite the challenging times....
Video games an easy gateway for cybercriminals
Lockdown has led to a huge upsurge in the use of games consoles to help people stay entertained throughout the long hours of being cooped up indoors - but they are also an easy way for cybercriminals to access people's systems and networks. Indeed, video gamers have...
Humans trump chatbots for customer retention
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer base is often overlooked - which can actually have a negative effect on the business' bottom line and growth. Despite...
ConCourt delivers bad news for loyalty programme operators
On 21 May 2021, the Constitutional Court handed victory to SARS in a decision that may have sweeping ramifications for retailers who operate loyalty plans similar to the Clicks ClubCard loyalty programme. By Jean du Toit, head of tax technical at Tax Consulting and...
Devices updates provide an excuse for meeting no-shows
At least 15% of employees in South Africa confirm they have pretended their devices were installing updates so they would not have to attend a call or meeting. This excuse is plausible because software updates can disrupt workdays, with one-third (34%) of employees...
MTN once again SA’s most valuable brand
MTN has emerged as South Africa's most valuable brand for tenth consecutive year, with a brand value of R44,8-billion. This is according to the Brand Finance South Africa 50 2021 report, which also found that Capitec is the country's strongest brand, with an AAA...
These are the most forgotten passwords
Users are most likely to forget the password to their Gmail account. This is according to a report from Reboot Online Marketing, which used the Ahrefs online analytics tools to establish which online accounts or applications people were most likely to forget the...
Sales leaders should adopt AI-based guided selling
Artificial intelligence (AI) functionality has permanently transformed the form and function of guided selling capabilities, according to Gartner. B2B sales organisations should help sellers improve sales execution by adding AI-based guided selling to their sales...
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DiData positioned as Leader by Gartner
Dimension Data, the $5,8-billion global specialist IT solutions and services provider, has announced it has been positioned by Gartner in the Leaders Quadrant of the Magic Quadrant for Communications Outsourcing and Professional Services (COPS) 2012 report. Compiled...
Lightweight photography packs a punch
In the world of photography where there are myriad options available, picking a model that differentiates itself from the competition can be a daunting task, says Heinrich Pretorius, Canon product specialist at Drive Control Corporation (DCC). However, technology is...
Businesses use encryption to protect data
According to B2B International survey conducted this year, encryption is the fifth most widespread protection technique. It’s a sharp rise from the results of a similar survey in 2011 where it barely crept into the top 10. It is also ranked second among the security...
WiFi to solve 3G data overload
Cellular phone usage has grown exponentially, and with the increased popularity of smartphones that can access the Internet and social media, which requires connectivity, mobile operators are finding themselves increasingly unable to cope with the sheer volumes of...
Large organisations not ready for POPI
The Protection of Personal Information Act (POPI) will soon be enacted into South African law and the latest draft has already been passed by the national assembly. However, many large and well-known organisations are not even attending to some of the basics of...
Bytes awarded Cisco certification
Bytes Systems Integration has achieved certification as an Advanced Cisco Borderless Network Architecture Specialised Partner. The new certification enables Bytes to sell and support solutions based on Cisco’s next-generation network architecture. “With the advent of...
HR experts advise school-leavers to upskill
Those leaving school are advised to earnestly embark on study to acquire a qualification, be it a degree, diploma or even a one-year certificate. This is according to human resource (HR) and recruitment experts, who state that it is best to initially start and...
Six priorities for contact centres in 2013
If contact centres aren’t preparing to embrace these six key trends, they have already fallen behind, says Ian Goss-Ross, CEO of Elingo. Too many contact centres have relied on tried-and-trusted technologies for too long. But emerging trends and technologies that have...
Predictive analytics for BI
Knowing what people will do before they do it is a useful skill. That’s why predictive analytics has the attention of the business intelligence (BI) world. Advances in statistical technology and computing power have made it possible to significantly improve predictive...
Triple Point acquires WAM Systems
Triple Point Technology, the leading global provider of cloud and on-premise commodity management software, has acquired WAM Systems, the premier provider of supply chain planning and optimisation solutions for process manufacturing industries including oil and gas,...
Front End Developer (2450) – Gauteng Pretoria
Development and maintenance on platform/application. Review and present proposed system solution to IT Project Manager / Leader and User Management or System owner. Develop systems solutions in line with quality and delivery requirements. Preparation of...
Software Site Support Engineer – Western Cape Cape Town CBD
Purpose Support engineering, deployment and commissioning activities of the telescopes in the karoo. Key Responsibilities Investigating support issues reported on site.Coordinating tests, fault finding and tracking down of cross-subsystem issues.Supporting user...
Senior Software Engineer – Western Cape Stellenbosch
ENVIRONMENT:A full-service digital agency based in Reading, UK, The Hague, Netherlands and Stellenbosch, South Africa who strategizes, designs, and develops digital solutions for the private and public sectors is seeking to employ a Senior Software Engineer who will...
Integration Developer at Financial Intelligence Centre
JOB PURPOSE: Design, build, and implement integration solutions that connect various software applications, systems, and databases within an organisation and ensure seamless data exchange and communication between different IT systems meeting the business requirements...
Senior Data Scientist (Remote)
ENVIRONMENT:If you are enthusiastic about leading a dynamic team within the realm of data and technology, and if you thrive in a collaborative environment that prioritizes innovation and excellence, then this opportunity might be exactly what you've been searching...
JavaScript Full Stack Developer and Integration Specialist
We are seeking a talented JavaScript Full Stack Developer and Integration Specialist to play a key role in developing and integrating software solutions for automotive applications. As a Full Stack Developer, you will be responsible for designing, implementing, and...
Offshore Project Manager at C-Pact Enterprise
Responsibilities: Together with the Management team, you are responsible for choosing the most economical, safe and successful method to carry out the project.Establish the scope of work, schedule and budget expectations.Manage schedule, budget, and contractual...
Systems Support Engineer
Role Description The Systems Support Engineer is a key part of the company service framework providing end to end management of tickets and service requests reported by the customer.Manage Tickets and RequestsReceive and record all calls from our customersProvide...
Senior DevOps Engineer
Our client is looking for a Senior DevOps Engineer to join their team! Your responsibilities will span across various domains, including migration and consolidation, Agile work management, quality assurance, security, and tool integration. Key Requirements Minimum 5...
Integration Developer at Financial Intelligence Centre – Gauteng Pretoria
JOB PURPOSE: Design, build, and implement integration solutions that connect various software applications, systems, and databases within an organisation and ensure seamless data exchange and communication between different IT systems meeting the business requirements...
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