Customer experience investments resilient despite budget cuts
A recent International Data Corporation (IDC) report titled "How Do Experiential Value Streams Contribute to Customer Success? " highlights that amid looming recession fears, customer experience (CX) stands as a top priority, largely immune to budget cuts and...
SA teachers make Global Teacher Prize shortlist
Mokolwane Masweneng, an English teacher at Dithothwaneng Senior Secondary School, Mphanama, Limpopo, and Mariette Wheeler, a science teacher at Protea Heights Academy in Cape Town,, have been included in the top 50 shortlist for the Varkey Foundation Global Teacher...
Supply chain technology trends to look out for
Gartner has identified the top eight supply chain technology trends in 2020, those that have a high potential for positive impact on people, performance and industries. Some are now reaching critical tipping points in capability and maturity. "The vast majority of...
Coding Olympiad adapts to an unusual year
The first round of the South African Programming Olympiad will run from 27-31 July. Given the Covid-19 regulations at schools across the country, it will be for one hour and online only. During lockdown many teens have been 'messing about with code', for example...
Covid-19 still tops the phishing charts
Phishing email attacks related to Covid-19 remained frequent in Q2 2020, according to KnowBe4's Q2 top-clicked phishing report. Over the entire second quarter, simulated phishing tests with a message related to the coronavirus were the most popular, with a total of...
Cybercriminals take advantage of streaming wars to attack users
When it comes to disguising malicious files under the names of popular streaming platforms and their content, cybercriminals most frequently use Netflix and The Mandalorian (a Disney + original) as a lure. Between January 2019 and 8 April 2020, there were more than 22...
What you need to do before employees return to work
A Gartner survey of legal leaders showed almost all (95%) will require social distancing arrangements to be in place before they ask employees to return to the workplace. The recent poll of legal leaders showed that 79% intend to ensure adequate personal protective...
Zoom’s ‘vanity URL’ issue fixed
Check Point Research, the Threat Intelligence arm of Check Point Software Technologies, has helped to mitigate risk associated with a potential security issue in Zoom's customisable 'vanity URLs' feature. This feature could have allowed hackers to send...
DNS abuse a real threat to SA’s Internet users
Domain Name System (DNS) abuse is emerging as an existential threat to the continued stability of South Africa's domain name ecosystem. Domain name hijacking, cybersquatting, spam, phishing, botnets and malware are all forms of DNS abuse perpetrated primarily by...
Decline in business debt confirms deepening recession
Experian South Africa's quarterly Business Debt Index (BDI) for quarter one (Q1) 2020 worsened sharply in to -0.710, from -0.499 in Q4 2019. The index, which reflects the level of health of businesses in the economy, is now at the lowest level since 2010, following...
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SAP ABAP Developer at Accenture
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