Kathy Gibson reports - As one of South Africa’s largest business process outsourcing (BPO) providers, CCI faces a perpetual challenge in staffing its contact centres with skilled agents and managers. Conventional wisdom dictated that the best agents fitted a narrow...

Kathy Gibson reports - Business process outsourcing (BPO) is a complex business requiring sophisticated and stable technology that integrates seamlessly and securely into clients’ operational systems. “We handle 80 different technology stacks and the associated...

The Covid-19 outbreak looks set to further deepen and accelerate a well-established trend towards "cocooning" in South Africa as families stay home to keep safe and make better use of their finances - a trend that is likely to outlast the pandemic. This is according...

Robotic process automation (RPA) adoption is lagging in South Africa, and local organisations must move to organise their processes and start deploying RPA if they are to catch up with growing global progress towards hyper-automation. This is according to Johan Steyn,...

The coronavirus pandemic has changed almost every aspect of people`s lives, including how they socialize, shop, learn and work. With millions of people forced to spend more time indoors and online, these new circumstances created a huge space for cyber criminals to...

While staying home is undoubtedly a safer option in these turbulent times, it does not mean that no threats are awaiting the users in the digital world. Kaspersky telemetry showed that both brute force attacks on databases and web attacks have grown by almost a...

As the most financially vulnerable South Africans apply for the Covid-19 Social Relief of Distress grant made available as part of government's R500-billion pandemic response, protecting their personal information should be paramount. The same applies to the millions...

Lockdowns will not end while politicians have the excuse of a supposed duty to impose tyranny on the entire population, writes Eustace Davie, a director of the Free Market Foundation. Based on the excuse that they must, at all costs, keep high risk (mostly elderly)...

Kathy Gibson is at SUSECon Digital ’20 – It’s been a year since SUSE bought itself out of Micro Focus International and became an independent entity. During that time, the company has focused on helping customers to simplify, modernise and accelerate their businesses....

Kathy Gibson is at SUSECon Digital ’20 – IT’s function is to provide the environment that allows organisations to meet their business goals. “SUSE is deeply committed to delivering this, helping customers to simplify, modernise and accelerate their systems. We package...