Sixty-two percent of customer service channel transitions are "high-effort" for customers, according to Gartner, which adds that less than half of customers who experience a high-effort transition will use self-service again for their next interaction. A Gartner...

With the new Threads social media platform on the rise - destined, some say, to reshape how we communicate, promote brands, and engage with each other - an exciting new era is seemingly underway. "Among the launch of numerous social media platforms over the years,...

Telkom will commence a consultation process with organised labour as part of the section 189 process today (22 January). The section 189 process is a section of the Labour Relations Act which sets out the guidelines for retrenchment procedures. Telkom approached the...

While a majority of CEOs express strong confidence in the effectiveness of their current information technology (IT) systems, most are struggling to achieve levels of innovation that drive growth and revenue, according to a global study by Accenture. "Your Legacy or...

An analysis by PwC of over 1000 published reports from listed, private and public sector organisations (including 48 from South Africa), highlights that with only 10 years to deliver the Sustainable Development Goals (SDGs), there is a great deal of work to be done if...

Trend Micro has announced the results of a sophisticated six-month operational technology (OT) honeypot operation imitating an industrial factory, aimed at attracting fraud- and financially-motivated exploits. The investigation revealed that unsecured industrial...

Data calculated by InsideBitcoins shows that over $11-billion worth of cryptocurrencies has been stolen in different hackings of exchanges, wallets and mining platforms. The biggest platform to suffer a significant hacking was Tokyo's Mt.Gox cryptocurrency exchange....

Africa is on the cusp of unmatched economic transformation, and the UK must engage in a "partnership of change". This is the word from African Development Bank president Akinwumi Adesina, in yesterday's keynote address at a UK Parliamentary Symposium. "The Africa of...

Gale force Cape Town winds that have kept the ship tasked with fixed two submarine cable breaks confined to port have subsided, and the repair process can now get underway. A simultaneous dual cable break that occurred in the early hours of last Thursday, 16 January...

MTN has launched a number of customised data bundles aimed at the rising number of TikTok users in South Africa. The new bundles are available to all prepaid customers on *136*2# from as little as R5 for a 100Mb daily bundle. TikTok is a short-form video sharing app...