Flaws in proactive customer service cause more harm than good
Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they needed additional information or confirmation, according to Gartner. This flawed approach to proactive customer service...
SA gets first Green Finance Taxonomy
South Africa has launched its first national Green Finance Taxonomy through which investors, issuers, lenders and other financial sector participants can track, monitor, and demonstrate the credentials of their green activities in a more confident and efficient way. A...
Africa’s young entrepreneurs recognised
Fifteen young African entrepreneurs from 14 different countries have emerged as finalists from a field of more than 800 applicants for the seventh annual Anzisha Prize. Considered Africa's premier award for young entrepreneurs, the Anzisha Prize is supported by...
AI, robotics at work in global trade
HSBC, the world’s leading trade finance bank, is working with IBM to develop a cognitive intelligence solution combining optical character recognition with advanced robotics to make global trade safer and more efficient for thousands of businesses. HSBC’s Global Trade...
Blockchain set to unshackle SA payments
South African consumers are eager users of new payments technologies, which means that bitcoin and the blockchain may soon be on the radar for some of the country’s early adopters. However, few merchants and banks have yet started to consider in much depth how these...
Intel starts building autonomous fleet
Intel bought Mobileye two weeks ago, and has already started work on building a fleet of autonomous test cars. “Delivering 100 test cars very quickly will demonstrate how this hybrid system can be adapted to meet customer needs,” says Amnon Shashua, soon-to-be senior...
Startups set for Cape Town boot camp
After an intensive three-month global search, Startupbootcamp (SBC) has selected the top 10 startups to participate in the first ever Africa-based SBC Accelerator programme. “The African business and consumer sector is set to be the fastest growing market by the turn...
The slow pace of agility …
Just 12% of companies can claim that their entire corporation is on the path to business agility - even though more than two-thirds agreed that agile organisations are better able to quickly respond to dynamic business conditions. These are some of the findings from...
Microsoft, Intel unveil blockchain service
Microsoft has announced a new framework that enables businesses to adopt blockchain technology for increased enterprise privacy and security, with Intel as a key hardware and software development partner. Microsoft, Intel and other blockchain technology leaders will...
Blockchain manages students’ learning data
Sony and Sony Global Education, a subsidiary of Sony that works to provide global educational services, have developed a new blockchain-based student education records platform. With the solution, school administrators can consolidate and manage students' educational...
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Operational Business Analyst – Gauteng
We are looking for an Operational Business Analyst to join our team on a remote opportunity.Qualification required:National Diploma or Bachelor's Degree advantageous.Information Systems qualificationExperience required:2- 3 years Business analysis experience (must...
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Reverside is an IT services provider; we are always looking for professional candidates to join our team in Software Development, providing opportunities to work on exciting projects, within our well established client base.Background and experience•Exposure to web,...
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Purpose: To be responsible for Java development within the Bancs Core Banking platform used at the Bank and growing the engineering teams technology stack. Obtain technical knowledge related to the Back-End (BANCS) development environmentObtain knowledge of the BANCS...
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