Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
Board practices, structures inadequate to oversee AI
A massive 80% of non-executive directors (NEDs) believe their current board practices and structures are inadequate to oversee AI effectively, according to a new survey from Gartner. However, 91% of NEDs view AI as an opportunity for shareholder value rather than a...
2024 BCX Digital Innovation Awards winners named
BCX has announced the winners of the 2024 BCX Digital Innovation Awards, recognising South African organisations' digital innovation achievements. The winners were unveiled at the Sunday Times Top 100 Companies Awards this week. 2024 BCX Digital Innovation Award...
Vodacom calls on community to help fight theft, vandalism
As the festive season approaches, Vodacom has noticed an increase in the number of battery theft and vandalism incidents on its base stations. The company is appealing to all stakeholders, from law enforcement to communities, to help in combatting these incidents....
Kids’ online life source of family conflict
According to a Kaspersky survey, 17% of surveyed parents in South Africa reported having conflicts with their children because of their children’s online life. Yet another 23% state that there are no conflicts regarding this – but only as long as their children’s...
UK, US top list of low-wage nations
Despite being two of the world’s largest economies, with their GDPs valued in trillions of dollars, the UK and the US grapple with a significant portion of the workforce that earns wages often inadequate to cover basic living expenses. The proportion of this problem...
Nvidia pushes the envelope on AI performance
Kathy Gibson reports – The era of generative artificial intelligence (GenAI) is just getting started, with massive innovations and developments still to come. Carlo Ruiz, vice-president: enterprise solutions and operations at Nvidia EMEA, believes these innovations...
Data centre gains importance in an AI world
Kathy Gibson reports – The world we are in relies on data, and everything we do creates data in one form or another. This is the word from Karsten Winther, president: Europe, Middle East and Africa at Vertiv, who says this is driving the need and growth for data...
Better collaboration could boost risk detection levels
Banks and online retailers can significantly improve their ability to capture hard-to-detect high-risk fraudulent transactions through combining shared fraud intelligence into their risk assessments, according to the latest Global State of Fraud Report from LexisNexis...
More News Today
Reinventing the hybrid organisation
It is time to rethink how the organisation approaches people, talent and skills development - or run the risk of running aground. By Mandisa Ntloko-Petersen chief marketing officer at BCX Organisations are standing at the top of a slippery slope. On the left-hand side...
Voice note vs voice call vs none of the above: the generational war rages on
There's a war underway in the communications sphere. There are at least three sides: pro phone calls; pro voice notes; and pro "anything that doesn't involve voice". Some people are fine with voice calls but hate voice notes. For others it's the opposite. Millennials...
Do we pay enough consideration to data management tool usability?
Way back, there was a joint course that combined students from the Computer Science (CS) department, which, at the time, was very focused on algorithms and programming skills, with students from the Business Information Systems (BIS) department - a more commercially...
SA embraces the great streaming boom
Regardless of their income bracket, South Africans have always been savvy about getting their content fix. Enter what has been dubbed the Great Streaming Boom; a mass move to video on demand (VOD) services. And, while not exactly catalysed by the pandemic, this shift...
JumpCloud partners with Digicloud Africa
Digicloud Africa, a Google Cloud reseller enablement partner in Africa, and Open Directory Platform provider JumpCloud have partnered to drive JumpCloud's growth across Africa. In Africa, much like in the rest of the world, businesses are becoming more complex,...
Next-generation digitalisation aims to transform Capitec banking experiences
iSon Xperiences is using technology, including AI, to create valuable customer experiences for its banking partners. Its customer engagement regional partner, LivePerson, has now partnered with Capitec Bank, to transform Capitec's customer experience. "We're proud to...
New guidelines aim to capture more notifiable mergers
On 23 September 2022, the Competition Commission published final Guidelines on Small Merger Notification (Small Merger Guidelines) which significantly expand the scope of potentially notifiable mergers. By Elisha Bhugwandeen, senior knowledge lawyer and Daryl Dingley,...
Openserve Connect wins at TM Forum Excellence Awards
Openserve's self-help Connect App received the Customer Experience and Trust award at the 15th annual TM Forum Excellence Awards Digital Transformation World held in Copenhagen, Denmark. The TM Forum's Excellence Awards recognise the world's leading companies for...
Westcon-Comstor celebrates partners in Botswana
Westcon-Comstor Sub-Saharan Africa has announced the winners of its Imagine Botswana 2022 partner awards. The awards were given to those partners who have excelled in revenue, new business, innovation, and growth over the last year and were awarded at a gala dinner...
qwerti aims to guide local businesses on their IT strategy
Vivica Group, formerly known as Vox Holdings, has launched a new subsidiary, qwerti, which will provide locally-based enterprises, SMEs and consumers with personalised advisory and managed services to help them better manage their IT infrastructure and spending,...
Business Intelligence (BI) Analysis Team Lead at Datonomy Solutions – Western Cape Cape Town
We are looking for a Business Intelligence (BI) Analysis Team Lead to join the BI department and help improve business outcomes by using data and cross functional collaboration with business and technical stakeholders. The role is open to applicants from Cape Town,...
Senior PHP Developer – Remote – Western Cape Cape Town
ENVIRONMENT: A leading Information Technology and Services company headquartered in Cape Town is seeking a Senior Full-Stack Developer with extensive expertise in Laravel, [URL Removed] and associated technologies. This position is within a remote-first team that...
Financial Systems Administrator
An exciting opportunity available within the Retail / FMCG industry for a Financial Systems Administrator based in Brackenfell, Cape Town. The successful candidate will be responsible to ensure the effective and efficient operation of the financial systems department...
Senior Data Scientist (CH1109)
Are you passionate about turning data into actionable insights?Our client, a credit provider in the retail industry, is seeking a talented Senior Data Scientist to join their team. The Data Scientist is responsible for creating business value by applying data...
Intermediate Business Analyst – Hybrid
Our client is looking for an Intermediate Business Analyst to be based in Pretoria/SomersetWest for a Hybrid role. The candidate needs experience in SDLC and the following personal qualities: Strong analytical, problem-solving and critical thinking skills.Ability to...
Financial Systems Administrator – Western Cape Brackenfell
An exciting opportunity available within the Retail / FMCG industry for a Financial Systems Administrator based in Brackenfell, Cape Town. The successful candidate will be responsible to ensure the effective and efficient operation of the financial systems department...
Senior Data Scientist (CH1109) – Western Cape Kuils River
Are you passionate about turning data into actionable insights?Our client, a credit provider in the retail industry, is seeking a talented Senior Data Scientist to join their team. The Data Scientist is responsible for creating business value by applying data...
Intermediate Business Analyst – Hybrid – Gauteng Pretoria
Our client is looking for an Intermediate Business Analyst to be based in Pretoria/SomersetWest for a Hybrid role. The candidate needs experience in SDLC and the following personal qualities: Strong analytical, problem-solving and critical thinking skills.Ability to...
Systems Administrator and SharePoint Specialist (Finance)
An exciting opportunity available within the Retail / FMCG industry for a Systems Administrator and Sharepoint Specialist (Finance). The successful candidate will be responsible to ensure the effective and efficient operation of all financial systems in order to have...
Digital Transformation: Information Technology and Data Executive (Contract)
DescriptionAssignment ObjectiveTo enable GIA's strategy 2025-2027 a new operating model has been finalized. A specific Executive role has been established to look after Digital Transformation (including Information Technology and Data). A specific senior resource is...
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