Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Satellites reveal abrupt drop in global freshwater levels
An international team of scientists using observations from NASA-German satellites found evidence that Earth’s total amount of freshwater dropped abruptly starting in May 2014 and has remained low ever since. Reporting in Surveys in Geophysics, the researchers...
Advanced mobile robots a boon for supply chains
Several mobile robotics technologies for supply chains will mature within the next two to five years, creating an accelerating market for increasingly capable mobile robots and drones, according to Gartner. Gartner’s Hype Cycle for Mobile Robots and Drones is a...
Brisk Black Friday sales tipped for further growth
Black Friday this year is set to highlight the major shopping shifts, including online vs in-store spending trends and the impact of the move from single-day deals to 'Black November' promotions. Sales are expected to reflect renewed economic optimism as the country...
Black Friday launches festive season sales
New retail statistics highlight a significant opportunity for South African retailers to build on the momentum of Black Friday and end the year on a high note. The research, commissioned by Capital Connect, shows total retail sales for 2024 are forecasted to be 19%...
New focus on customer-centric strategies
International Data Corporation (IDC) today announced new insights into the expanding role of the chief experience officer (CXO) as a driving force in shaping customer experience strategies across industries. As organisations face increasing competition and evolving...
Lack of budget for talent hinders security
Despite all the efforts companies and organizations worldwide put into preventing cyberattacks, global cybercrime has snowballed to $9,2-trillion in 2024 and is expected to grow by another 70% to $15,6-trillion by the end of a decade. This shocking figure is more...
GNSS satellite receivers remain vulnerable to cyberattacks
Almost 4 000 global navigation satellite systems (GNSS) satellite receivers were vulnerable to attacks on the Internet in 2024, according to new analysis from Kaspersky, putting both organisations and users at risk. This can be mitigated, the security firm adds, by...
Dramatic growth predicted for family offices in Africa
Family offices in Africa are expecting strong growth in the value of their assets over the next five years - building on the expansion that’s occurred during the past the past five years – according to new research from specialist service provider to high-net-worth...
More News Today
Managing hearings in the remote workforce
Hearings are a critical part of the business machinery. They provide parties with an opportunity to resolve conflict, and they can mitigate risk for employee and organisation alike. However, the past 18 months have not been ideal for organisations undertaking...
In the cloud economy, reskilling is key to sustainable growth
As we emerge from the global pandemic, the need for connection and collaboration in every sphere of life is fuelling the expansion of cloud computing. By Richard Chambers, area vice-president: Africa & MED at Salesforce Companies are looking for new ways to...
A strategic approach to backup and data protection
If there is one thing the past 18 months have taught us, it's that the future is by no means set in stone. When it comes to ensuring business continuity, it pays to be prepared. By Lourens Sanders, solution architect at Infinidat One of the most important aspects of...
The role of the consumer in the creation of insurance products
Traditional insurers are under greater pressure today than ever before, writes Greg Gatherer, account manager at Liferay Africa. Even before the pandemic, South African insurers were facing a whirlwind of claims, raising questions about the long-term viability of the...
Why SMB food and beverage manufacturers need industry-relevant ERP
ERP adoption has accelerated since the 1990s, and with this came the opportunity to focus on particular industries. This development recognised that to drive high performance in the face of increasing complexity and uncertainty, businesses need tools and...
Citrix, Google cloud team to deliver future of hybrid work
Citrix Systems and Google Cloud are expanding their strategic partnership to deliver the future of hybrid work for enterprise customers. The companies have announced a new collaboration which will include Citrix launching a new Desktop-as-a-Service (DaaS) offering on...
First Technology completes multi cloud strategy with First Horizon
More South African organisations than ever before are moving to the cloud as they accelerate their digital transformation strategies – and they are looking for a trusted advisor and partner to help them do it right. First Horizon, a new operating company within the...
Go beyond the game with the Samsung Odyssey Neo G9
For gamers in the know, there are certain numbers and descriptors that trigger an instant response. Samsung’s 2021 Odyssey Neo G9 gaming monitor serves up exactly the right formula to achieve this electrified reaction, and here it is: Expect an industry defining 49”...
Datacentrix Mining Indaba 2021 focuses on extending local mining longevity
The critical role technology is playing in mining's transformation, and the importance of the sector's contribution towards rebuilding South Africa's post-Covid economy, were central themes at hybrid IT systems integrator and managed services provider Datacentrix'...
DSG wins gold at the 2021 Contact Centre World Awards
Digital Solutions Group (DSG) has ranked as the top performer and gold award winner for the Best Outsourcing Partnership Europe, Middle East, and Africa in the 2021 Contact Centre World Awards. Now in its 16th year, the ContactCenterWorld.com Global Association has...
Business Analyst – Eastern Cape East London
We are seeking a highly skilled and detail-oriented Business Analyst to join our dynamic team in East London. The successful candidate will play a key role in analysing business processes, identifying opportunities for improvement, and implementing solutions to...
Sharepoint Consultant at International Cloud Migration Specialists
CALLING ALL MODERN WORKPLACE SPECIALISTS !! A dynamic and forward-thinking technology solutions provider is looking for a Senior SharePoint and Modern Work Consultant to join their growing team. This role focuses on Microsoft 365 third-party migrations, deployments,...
Sharepoint Consultant at International Cloud Migration Specialists – Gauteng Randburg
CALLING ALL MODERN WORKPLACE SPECIALISTS !! A dynamic and forward-thinking technology solutions provider is looking for a Senior SharePoint and Modern Work Consultant to join their growing team. This role focuses on Microsoft 365 third-party migrations, deployments,...
Application Engineer – Gauteng Braamfontein
Analyse and interpret technical drawings, specifications, and product requirements.Collaborate with design and production teams to optimize manufacturing processes and improve product quality.Develop and implement process improvements to enhance production efficiency...
IT Senior Engineer – Remote Remote
Job OverviewThe IT Senior Engineer is responsible for managing and maintaining the organization's IT infrastructure, network, and security devices, as well as providing advanced client support. This role requires a high level of autonomy and expertise to ensure the...
Project Analyst – Remote Remote
Our client is looking for a proactive and detail-oriented Project Analyst to support the successful delivery of IT and business projects. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with cross-functional teams, and is...
Cyber Security Specialist – Cloud – Gauteng Pretoria
To research, design, develop, implement and mature technologies and solutions related to Cyber Security Operations (CSO) within the Department.JOB DESCRIPTIONProvide technical expertise as input into cloud security capabilities and appropriate controls for...
Data Scientist
Seeking a Data Scientist to drive data-driven decision-making by building and deploying AI and BI solutions. Key Requirements Bachelor's or Master's in Computer Science, Data Science, or related fieldMinimum 3 years' experience in data science and machine...
Solutions Architect (Infrastructure, Devices, OS, and Applications)
Job OverviewThe Solutions Architect (Infrastructure, Devices, OS, and Applications) is responsible for designing, implementing, and managing the infrastructure, devices, operating systems, and applications that support the organization's operations. This role involves...
IT Projects Manager
Our client is seeking a dynamic and results-driven IT Project Manager to lead and coordinate strategic transformation projects across the business. This role is pivotal in driving visibility, alignment, and delivery of key initiatives that support the company's...
View more career listings on our Careers Section