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Why advanced AI voice bots so easily become (polite) high-tech roadblocks

When a consumer calls a service line, they do not care about the size of an organisation’s Large Language Model (LLM) or the neural networks running behind it. They want their query resolved. By Bruce von Maltitz, CEO of 1Stream Many South African organisations...

Finding the right talent balance

South African businesses have a clear responsibility to help build our country. We all want to create local jobs, support home-grown suppliers, and invest in our communities. These are not just targets on a scorecard; they are the foundation for our long-term economic...

Cloud-ready BMS is reshaping building operations

Buildings may be getting smarter, but too many control rooms are still anchored to yesterday’s technology, such as on‑site servers, rigid architectures and a patchwork of interfaces that are expensive to run and painfully slow to evolve. By Charles Coetzee, buildings...

The real AI divide isn’t digital — it’s human

As artificial intelligence (AI) reshapes industries across the world, a recent World Economic Forum article highlights a truth business can no longer afford to ignore: the biggest barrier to progress is not access to technology. It’s the human capability needed to use...

95% of Internet users use social media

The social media space has grown tremendously in recent years becoming an integral part of everyday life for billions worldwide. Today, social media platforms count more users than ever, and their numbers keep rising. According to data from OnlyAccounts.io, as of...

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Why SA companies might not pay living wages

In a world of growing calls for global social reform, companies that want to preserve their market share will have to pay their employees at least a living wage, according to Professor Ines Meyer of the Living Wage South Africa Network whose groundbreaking research...

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