Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
DNS activity demonstrates the reach of cyberthreats
The threat landscape is full of moving targets. Over time, popular tools, tactics, and procedures change: malicious techniques shift to follow global trends, and often disappear or resurface, sometimes years down the line. To stay ahead of this ebb and flow, security...
SA firms boost efficiency with GenAI
A new study by the IBM Institute for Business Value found that surveyed CEOs are facing workforce, culture and regulation challenges as they act quickly to implement and scale generative AI (GenAI) across their organisations. The annual global study of 3 000 CEOs from...
Semiconductor industry sees major gains as memory demand skyrockets
The latest research from IDC - Worldwide Semiconductor Integrated Device Manufacturing Market: Top 10 Vendor Rankings and Insight 1Q24 - reveals significant trends in the semiconductor industry during the first quarter of 2024. The report highlights the normalisation...
Huge failure rate in logistics transformations
Seventy-six percent of logistics transformations never fully succeed - failing to meet critical budget, timeline, or key performance indicator (KPI) metrics, according to a new survey by Gartner. At a time when logistics leaders are regularly launching new...
Intel Foundry achieves major milestones
Intel has announced that its lead products on Intel 18A, Panther Lake (AI PC client processor) and Clearwater Forest (server processor), are out of the fab and have powered-on and booted operating systems. These milestones were achieved less than two quarters after...
Afreximbank to double intra-African trade financing
African Export-Import Bank (Afreximbank) plans to double its financing of intra-African trade from $20-billion in 2021 to $40-billion by 2026. This is according to Haytham ElMaayergi, Afreximbank's executive vice-president: global trade bank, addressing the African...
Africa faces unprecedent surge in mpox cases
The African region is experiencing an unprecedented increase in mpox cases since the start of 2024, with more countries previously unaffected by the disease reporting cases in an expanding spread of the virus. World Health Organisation (WHO) has elevated the mpox...
New insight into paediatric pain practices in SSA
Valuable insights into the management of paediatric pain in sub-Saharan Africa (SSA) have been highlighted in a survey conducted by Anisa Bhettay, a specialist anaesthetist affiliated with the Red Cross War Memorial Children's Hospital and the University of Cape Town...
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Sophos announces new sales leadership for EMEA
Kevin Isaac has joined Sophos as senior vice president of sales for Europe, Middle East and Africa (EMEA). "Kevin is a strategic addition to the Sophos senior leadership team, and his decades of expertise will be pivotal in helping partners evolve their security...
Philip Truter is SARS’ ‘orange jumpsuit’ example
The VBS Mutual Bank case gained massive momentum when state witness, Philip Truter, was sentenced on 7 October 2020 to an effective seven years in prison. By Roxanna Naidoo, admitted attorney at Tax Consulting SA Truter pleaded guilty to racketeering, fraud,...
Rectron partners with Desco to fight e-waste
E-waste is one of the fastest growing waste streams in the world. According to research conducted by the Bureau of International Recycling (BIR), globally generated e-waste will reach some 53.9 million tonnes by 2025. International E-Waste Day, which was introduced in...
First Distribution awarded Impro distribution for Africa
First Distribution has been awarded the Impro range of products for physical access control. Impro Technologies is one of the latest products to be distributed by First Distribution Digital Security and IoT division. Impro is a proudly South Africa product and leader...
Now is the time to maximise e-wallet growth
Covid has fast tracked both consumer and business digital adoption and the growth in e-wallets has been well documented. However, making the most of this conversion to digital payments depends on vendors thinking big and building sticky, says South African payment...
ITU drives skills debate
The International Telecommunication Union (ITU) has released the 2020 edition of "Digital Skills Insights", a collection of articles by international experts on the impact of digital transformation on capacity and skills development. In eight articles, the publication...
Tech Wise Solutions appointed as ImmuniWeb Gold Partner for Africa
Tech Wise Solutions has been awarded Gold Partner Status for the African region by Swiss global application security company, ImmuniWeb. ImmuniWeb develops machine learning and Artificial Intelligence (AI) technologies for application security testing, attack surface...
Recovery of the print, imaging and document industry is complex and long but encouraging
The initial economic impacts of the global pandemic are emerging and the production, direct-to-garment (DTG), and large and wide format sectors are among the many that have taken a hiding. By Chris de Beer, Africa regional manager at Infosource Some of the major South...
Hybrid cloud could drive government transformation in SA
Over the last few years there has been a significant shift in how the South African government has managed their IT requirements. By Mohammed Amin, senior vice-president: Middle East, Russia, Africa and Turkey (MERAT) at Dell Technologies. Previously technology was a...
Adaptive learning online high school launches in SA
Independent school Bridge House and edtech company Digemy, have joined forces to create ConnectEd, believed to be the first Independent Examinations Board (IEB) curriculum online high school in Africa to use a dynamic adaptive learning platform. The school will launch...
Site Developer – Western Cape Cape Town Region
Job Summary: The Site Developer is responsible for identifying, acquiring, and developing strategic locations for outdoor media installations such as billboards, digital screens, and other advertising structures. This role involves site scouting, negotiation with...
Systems Engineer Specialist – Remote Remote
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Systems Engineer Specialist to join our financial services client based in Sandton for a 12-months contract role.What you will...
Software Engineer (Hybrid)
ENVIRONMENT:Our client seeks a Software Developer to join their team in Cape Town. They are a dynamic Software Development company specializing in bespoke software solutions, architecture consulting, and systems integration. The ideal candidate should have a strong...
Senior Security Engineer
Job Title: Senior Security EngineerCompany: NTT DataLocation: Johannesburg (Hybrid: 3 days in-office Tuesday–Thursday, 2 days remote Monday & Friday) Contract Duration: Until 31 March 2026 (with potential extension)Role Overview:We are urgently seeking a highly...
Java Software Development Manager
Our client is looking for a Java Software Development Manager in the software development department to create innovative, efficient, and high-quality software solutions that align with the company's strategic objectives. This role requires the management of the...
Software Engineer (Hybrid) – Western Cape Cape Town
ENVIRONMENT:Our client seeks a Software Developer to join their team in Cape Town. They are a dynamic Software Development company specializing in bespoke software solutions, architecture consulting, and systems integration. The ideal candidate should have a strong...
Senior Security Engineer – Remote Remote
Job Title: Senior Security EngineerCompany: NTT DataLocation: Johannesburg (Hybrid: 3 days in-office Tuesday–Thursday, 2 days remote Monday & Friday) Contract Duration: Until 31 March 2026 (with potential extension)Role Overview:We are urgently seeking a highly...
Java Software Development Manager – Gauteng Pretoria Region
Our client is looking for a Java Software Development Manager in the software development department to create innovative, efficient, and high-quality software solutions that align with the company's strategic objectives. This role requires the management of the...
Devops Engineer (Hybrid)
ENVIRONMENT:Our client is a software development company specializing in architecture consulting, systems integration services, and bespoke software solutions. Their mission is to make technology an asset for businesses, seamlessly integrating it to provide leverage...
Senior Network Engineer
Job Title: CCIE-Level Network EngineerCompany: NTT DATALocation: Johannesburg (Hybrid: 3 days in-office Tuesday–Thursday, 2 days remote Monday & Friday) Contract Duration: Until 31 March 2026 (with potential extension)Role Overview:We are urgently looking for an...
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