Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...
Almost half of agentic AI projects will fail
Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...
OpenAI employees blow the whistle on reckless AI
Since ChatGPT burst on to the scene in November 2022, the pace of change and innovation in generative artificial intelligence (GenAI) has been nothing short of astounding. But now insiders are sounding a warning that companies are becoming reckless in their bid to...
AI overconfidence leaves critical gaps
In a research report commissioned by Hewlett Packard Enterprise, almost half (44%) of IT leaders surveyed believe their organisations are fully set up to realise the benefits of AI - but the report reveals critical gaps in their strategies. Issues such as lack of...
Device refresh cycles, AI PCs set to drive modest growth
The worldwide traditional PC market is expected to remain flat in 2024, with shipments reaching 260,2-million units, despite economic improvements and a new category of PCs with onboard neural processing units (NPU) colloquially dubbed AI PCs, according to the...
Geopolitical uncertainty, trade restrictions, divergence on AI the biggest risks
Businesses operating across borders are facing slowing growth and an increasing battle for long-term sustainability, according to a new report from KPMG International. The findings in KPMG's Top risks forecast: Bottom lines for business in 2024 and beyond shine a...
Cisco debuts AI-powered investments
Cisco has kicked off its Cisco LIVE 2024 event with new AI-powered innovations and investments that deliver a clear message: AI isn't just the latest turning point in technology. It's an efficient, intelligent source of digital resilience that can connect and protect...
SAP embeds AI in enterprise cloud portfolio
At its annual SAP Sapphire conference, SAP unveiled generative AI innovations and partnerships that showcase how the company is infusing Business AI across its enterprise cloud portfolio. "The Business AI innovations we're announcing at SAP Sapphire in 2024 will...
African users more likely to fall victim to phishing
KnowBe4 has released its 2024 Phishing by Industry Benchmarking Report to measure an organisation's Phish-prone Percentage (PPP), indicating how many of their employees are likely to fall for phishing or social engineering scams. This year's report shows that...
Cybersecurity skills shortage is biggest risk to MSPs
The biggest day-to-day challenge facing Managed Service Providers (MSP) is keeping up with the latest cybersecurity solutions/technologies, according to Sophos' inaugural MSP Perspectives 2024 report, with 39% of respondents citing it. Alongside this, MSPs indicated...
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Local MVNO enabler geared for growth
In 2017, the global mobile virtual network operator (MVNO) market was valued at $54,1-billion. According to Market Watch, it's expected to register a compound annual growth rate of 8,8% from 2018 to 2023. Even in South Africa's consolidating economy this is fertile...
Youth seek solutions to global challenges
Five hundred young people from across the Commonwealth will have the opportunity to confront some of the biggest challenges facing the world at the upcoming Commonwealth Heads of Government meeting (CHOGM) in Rwanda. The Commonwealth Youth Forum will be held in Kigali...
Self-service boarding in Brazilian airports
Fraport Brasil has installed SITA's passenger processing technology at the two airports it manages in Brazil, Fortaleza Airport (FOR) and Porto Alegre Airport (POA). New self-service gates provide passengers with automated entry to the security checking area with a...
SA mobile industry focuses on customer orientation
The South African mobile user is riding a new wave of customer orientation that's pervading the industry. And it's about time, says Devon Meerholz, chief creative and operations officer of IMImobile SA, a communications and software specialist focused on solutions for...
Geothermal power plant for Ethiopia
Toyota Tsusho and Turkish engineering company Egesim Energy Electro-Mechanic Construction Contracting have received an order of engineering, procurement and construction for Aluto Langano Geothermal Wellhead Power System in central Ethiopia, which is developed by the...
Ransomware: not about prevention anymore
Ransomware hit the headlines in 2019, with several high-profile attacks causing significant service disruption. By Johann Scheepers, country head at Commvault South Africa Some of the most notable ransomware attacks which caused lengthy outages at City of Johannesburg...
Prioritise development for an engaged workforce
As International Women's Day (8 March) approaches, it's worth reflecting on the rich diversity of South African teams and how this can be an asset for any organisation. By Michelle Bisset, vice-president: customer success at Sage Africa & Middle East Not only do...
TikTok, MTN challenge creators to depict unconnected life
South Africans spend over eight hours on the internet each day. The Hootsuite Global State of Digital in 2019 report also reveals that we are also one of the highest internet users in the world. To illustrate the possibility of a world without internet, TikTok, the...
Huawei launches AppGallery vision
The gradual proliferation of 5G means a revolutionised mobile experience. Increasingly, consumers are using multiple devices in various scenarios and mobile apps are key to that ever richer, hyperconnected experience. As such, Huawei believes that demand for smarter...
Orange adopts SES medium earth orbit satellite
Orange is set to become the first telco to adopt O3b mPower, SES's next-generation medium earth orbit (MEO) satellite communications system, to ramp up its consumer and business services, starting in the Central African Republic. O3b mPower is the world's only...
Technical Web Specialist (US Hours – West Coast) at Parvana Recruitment – Western Cape Cape Town
This is a remote position.About our client:Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Software Engineer (Snr) at Parvana Recruitment – Western Cape Cape Town
This is a remote position. About our client: Headquartered in the USA, our client offers a great remote work opportunity. Embrace work-from-home flexibility and long-term prospects, including overseas opportunities. Benefit from learning from the best in the field at...
Project Manager (Software) (Contract) at Parvana Recruitment – Western Cape Cape Town
About our client: Our client is a dynamic IT company delivering innovative, value-driven solutions. Their culture is built on pride in their work, respect for colleagues, partners, and communities, and a commitment to collaborative decision-making. They also believe...
Developer – Java (MASTER) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our client develops exciting software using modern tools, techniques and methodologies. Responsibilities: Build and support applications in a technically exciting and challenging industry. Design, develop, test, document and support applications written...
Developer – Internship Role (CPT) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our highly successful national client is looking for a bright and ambitious developer for their team. You are not expected to know anything, you will be provided with courses as well as on the job training which will last for over 4 months. This role can...
Business Analyst at Parvana Recruitment – Western Cape Cape Town
About the Role: As a Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand requirements, analyse processes, and recommend improvements to enhance...
Senior C++ Developer
Our client, a leading technology company, is seeking an experienced Senior C++ Developer to join their team. Initially, the position will be remote, with the possibility of transitioning to onsite work in Pretoria as needed. The ideal candidate will have strong...
Technical Support Specialist (Senior) (US Hours – West Coast) at Parvana Recruitment
This is a remote position. About our client: Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Senior Support Engineer (US Hours – West Coast) at Parvana Recruitment
This is a remote position. About our client: Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Project Manager at Parvana Recruitment
About the Role:As a Project Manager, you will play a pivotal role in steering the successful execution of software development projects through the entire Software Development Life Cycle (SDLC). You will be responsible for meticulous project planning, resource...
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