Customer experience BPO to near 12% growth
The global customer experience (CX) business process outsourcing (BPO) market is anticipated to reach $199,83-billion by 2030 and is projected to grow at a CAGR of 11,9% from 2024 to 2030, according to a new report by Grand View Research. CX BPO involves the...
European smart meter penetration hits 60%
More than 60% of the electricity customers in EU27+3 had a smart meter at the end of 2023. The market is set for stable growth with a total of more than 88-million smart electricity meters forecasted to be deployed across the region from 2024-2028. This was among...
Lockdown drives rapid rise in cloud security spending
Channel sales of software-as-a-service (SaaS) cybersecurity products stood out in the first three months of 2021, with network and endpoint security revenues picking up at the start of April. The Context Weekly Revenue Trend Index compares current performance against...
SA’s user among those most likely to quit social media
Americans are the most likely to quit social media, according to research by Reboot Online. The company used analytics tools Ahrefs to establish which countries citizens are most likely to quit social media based on key online searches indicating their clear intention...
Africa and the green growth opportunity
Sounding a note of optimism at the European Union-Africa Green Investment Forum on Friday, African Development Bank president Dr Akinwumi Adesina reminded global audiences of the continent's vast opportunities for green growth. "Africa is a huge market offering...
FedEx opens high-tech facility in Joburg
FedEx Express has launched its new Southern Africa hub in Johannesburg, near the OR Tambo International Airport. The facility, which consolidates three facilities into a single location, boosts operational efficiencies to meet growing customer demand across the...
NLC launches innovation hub
The need for a better, faster, more user-friendly, innovative and efficient way of meeting beneficiaries' needs is behind the National Lotteries Commission's (NLC's) launch of a new digital innovation hub. Thabang Charlotte Mampane, commissioner of the NLC, comments:...
Materials informatics to expand 3D printing
An expanded and adaptable portfolio of materials will drive the 3D printing market over the next few years. Materials informatics is an new field involving data-centric approaches to materials R&D which is impacting numerous sectors, including that of 3D printing....
Public carsharing fleet will reach 971k vehicles by 2025
According to a new research report by IoT analyst firm Berg Insight, the number of users of carsharing services worldwide is forecasted to grow from 71,9-million people in 2020 at a compound annual growth rate (CAGR) of 21,5% to reach 190,3-million people in 2025....
EOH responds to SIU statement
Following reports that EOH will pay back millions relating to the Department of Defence (DoD) contract, the company has issued the following statement: EOH wishes to provide clarity on the events that led up to the signature of the Acknowledgement of Debt (AoD), which...
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