By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner. Machine customers are nonhuman economic actors that obtain goods or services in exchange for payment. In customer service and support, they will resemble...

Europe has been leading the way in terms of internet penetration rates with Northern Europe coming out on top with 97% of its population using the internet. Western Europe followed closely behind with 93,5%. According to TradingPlatforms.com, the rest of the world is...

South Africa's Internet Service Providers' Association (ISPA) is concerned about the lack of transparency and ongoing delays in the introduction of full number portability. The group points out that consumers have received no word from ICASA (the Independent...

Despite automation, the human factor can still put industrial processes at risk: employee errors or unintentional actions were behind 52% of incidents affecting operational technology and industrial control system (OT/ICS) networks last year. According to a new...

Standard and Poor's (S&P) Global has released a report downgrading Cell C to D (Default), while its rating of Cell C's senior secured bonds are now rated at Default (D). Cell C has issued the following statement: "The suspension of interest payments in July is...

ESET researchers have discovered instances of spyware based on the open-source espionage tool called AhMyth. This particular spyware was posing as an internet radio app playing very specific Balochi music; however, the spying capabilities may be easily attached to any...

The South African Reserve Bank (SARB) has launched the 2019 Global Fintech Hackcelerator @ Southern Africa competition. The Global Fintech Hackcelerator, powered by KPMG Matchi, is a fintech acceleration programme that creates a platform for fintech firms to...

With the number of female fraud victims on the rise in South Africa, it's time to give the issue attention. This is the word from Manie van Schalkwyk, executive director of the Southern African Fraud Prevention Service (SAFPS), who points out that the country's...

Similar to an individual's view of the clear night sky, every organisation has a unique "constellation" of stars that constitutes its universe of talent and defines its competitive advantage over other organisations. How can your organisation prescriptively attract,...

Kathy Gibson is at Huawei in Woodmead - Huawei and the Department of Communications and Digital Technologies (DCDT) are partnering to offer free online and onsite training in 5G and Fourth Industrial Revolution (4IR) technologies. The announcement is the result of a...