By 2026, Gartner predicts customer service functions that implement the "connected rep" will improve contact centre efficiency by 30%. The connected rep is a strategy that enables customer service reps (CSRs) to perform high-quality assisted service at scale. It...

This month saw the start of the fourth season of the popular Netflix series You, with viewers tuning in once again to follow the exploits of Joe Goldberg, an obsessive young man going to extreme lengths to insert himself into the lives of those he is transfixed by....

Transport online applications like car sharing and the booking of taxis have become the favourites of Muscovites with 67% of the residents of Russia's capital using them daily. Moscow's digital technologies platform ICT.Moscow and the city's Department of Information...

The findings of Accenture's Innovation Maturity Index indicate that 76% of South African companies are struggling to release trapped value - ie., they are finding it hard to convert potential opportunities, such as those presented by digital technologies, into actual...

For the first time ever, a pathway for ALD-enhanced materials to be rapidly developed and transitioned in a University of Johannesburg laboratory will be available for nearly any application. The laboratory construction is a natural next step in implementing the...

The University of Cape Town (UCT) remains the top university in Africa according to the latest Quacquarelli Symonds (QS) World University Rankings. This year, UCT moved up two places to 198th position, placing it in the top 20% of the world's universities. Each year,...

The Ramnit banking Trojan has returned to its old hunting ground after recent forays into the e-commerce space, according to new research from F5 Labs. The discovery follows analysis by F5 Labs and F5's EMEA-based F5 Security Operations Center (SOC) examining active...

Kelsi Hewitt from Pietermaritzburg Girls' School in KwaZulu-Natal was the big local winner at the Oğuzhan Özkaya Education - Karademir Science Energy Engineering Fair (OKSEF) which took place recently in Turkey. Hewitt brought home a gold medal and certificate after...

Future Females is partnering with Facebook to host a three-part webinar series to teach entrepreneurs exactly how to create engaging content, connect with customers and build thriving online businesses through the Facebook & Instagram platforms. The webinars will...

The overall Middle East, Turkey, and Africa (META) hardcopy peripherals (HCP) market suffered a significant decline in both units and value in Q1 2019, according to the latest insights from IDC. The research organisation's Quarterly Hardcopy Peripherals Tracker shows...