Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
How mobile comms and the SIM card changed our lives
In the past, it was common to send greetings by mail or telephone. Today, communication without mobile networks and SIM technology is almost unimaginable. Giesecke+Devrient (G+D) highlights the key milestones in the evolution of mobile communications and looks ahead...
Here’s how Saffers mapped their world over 20 years
To celebrate 20 years of mapping the world - and South Africa - Google has highlighted a selection of places that sparked conversation and inspired the ‘explorer’ within South Africans. Foodie finds: The most-reviewed restaurants From burgers to coffee, scenic...
Public sector pay gap puts cybersecurity at risk
A significant pay gap between private sector and UK government cybersecurity roles is jeopardizing national security by hindering the public sector's ability to attract and retain top talent. Naoris Protocol analysis shows pay for key roles in cyber security can be...
SA claws its way up the digital wellbeing rankings
Surfshark’s Digital Qality of Life Index (DQL) 2024 ranks South Africa 66th in the world – six places better than last year. The Digital Quality of Life Index is an annual study that ranks 121 countries by their digital wellbeing based on five core pillars: internet...
5,6bn user accounts were compromised in 2024
Data breaches increased 7,6-times compared to the previous year, rising from 731,1-million in 2023 to 5,6-billion in 2024, according to an annual recap by Surfshark. China ranks first (940-million) and accounts for 17% of all breaches in 2024. Russia (921-million) is...
ESG will remain core focus in tech
Environmental, social, and governance (ESG) remains an issue of strategic importance to the tech industry, despite ongoing fragmentation by geography and company culture, with the election of Donald Trump as the US president accelerating a period of short-term...
Quantum computing is coming for Web3
IT leaders are doubling down on the need for robust Web3 strategies to cover both the opportunities and threats it poses as the digital landscape rapidly evolves. A global study conducted by Naoris Protocol found that 58% of IT directors deem a robust Web3 strategy to...
AI to transform e-commerce
Marketplace platforms are a dominant economic force globally, and have helped to change how businesses and consumers interact. Now, artificial intelligence (AI) represents a seismic technological shift, poised to reshuffle the deck once again. Prosus, in collaboration...
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Sage expands partnership with Microsoft
Sage has announced an expanded partnership with Microsoft, with plans to integrate Microsoft Business Products, including Microsoft 365 and Microsoft Teams, as embedded services in Sage products and the Sage Digital Network. “Increasingly, SMBs are digital businesses...
KFC opens high-tech, high-touch restaurant in Pinelands
KFC South Africa has launched a new restaurant that not only ensures a better customer experience, but is also ultra-modern and features some of the latest restaurant technology. “There is no doubt that the restaurant business as we know it has changed and as we move...
A search for flexibility and meaning in the post-pandemic workplace
A fulfilled and thriving workforce is a goal for all progressive businesses. Post-pandemic, employers across the world are grappling with optimal staffing solutions for recovering businesses. By Johan Botes, partner and head of the employment and compensation practice...
Robots take up the cybersecurity fight
The massive surge in cybercrime, the ever-increasing number of threat vectors, and a critical skills shortage has left organisations feeling more vulnerable to cyberattacks than ever before. With exponentially more ransomware incidents being reported than there are...
5G adoption will help to equalise opportunities in Africa
The positive adoption of 5G technology has tremendous potential to affect African communities and economies in a positive manner. 5G networks – if correctly taken up and rolled out - will offer African businesses and individuals the critical infrastructure to fully...
Reversing the hidden risk of permission creep
Employees can collect a range of access rights to business systems throughout their tenure. It's a phenomenon called 'permission creep': one of the biggest cybersecurity risks for organisations today. Does the following scenario ring true? An employee starts at the...
Retailers using AI should be aware of privacy and cybercrime issues
Artificial intelligence (AI) is being deployed to help shoppers make better choices, but retailers must be aware of their obligations under personal privacy and cyber crimes laws. By Wendy Tembedza, partner at Webber Wentzel The acceleration of the fourth industrial...
Fintechs set to transform cross-border payments in Africa
For centuries people have crossed borders to live, work, and trade. While cross-border payment systems are crucial for financial inclusion and growth in a globalised economy, cost and efficiency challenges remain, particularly in Africa. Mark Dankworth, President...
African innovators invited to enter HVAC Design Award
LG Electronics is partnering with The Society of Air-conditioning and Refrigerating Engineers of Korea (SAREK) to bring this year’s HVAC Design Award to life. The HVAC Design Award is a competitive platform that invites companies, designers, and consultants in the...
New non-executive director for Stanchion
Stanchion Payment Solutions has announced the appointment of Sandy Baker as an independent non-executive director of the company. Baker has more than 30 years’ experience in finance, corporate finance and governance in the fintech, biotech and impact investing...
C# Developer – Western Cape Bellville
This is a hands-on development role for someone with foundational experience in C# who's ready to grow into broader technical ownership. You'll work on building and maintaining web APIs, desktop apps, MVC websites, and Windows services, contributing to clean, scalable...
Business Analyst at Sabenza IT & Recruitment – Eastern Cape Eastern Cape
This is a remote position.A dynamic opportunity exists for a skilled Business Analyst to join a high-performing remote team. The successful candidate will be responsible for improving operational efficiency, reducing waste, and delivering impactful business solutions...
BI Developer – Gauteng Johannesburg Region
Our client is seeking a BI Developer for a hybrid role based in Johannesburg. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]SQL - T-SQLSSRS, SSIS, SSASData warehouseUML/ERDAzure DevOpsPower BIShould you meet the requirements for this position,...
Senior IT Architect (24 Month Contract) (JHB)
ENVIRONMENT:ENSURE secure designs and resilient systems as your expertise as a Senior IT Security Architect is sought by a dynamic IT Consultancy in Joburg. You will play a critical role enhancing its Security Architecture capabilities while addressing a backlog of...
Software Tester
My client based in Bellville (Northern Suburbs) is currently looking for an Intermediate Software Tester to join them on a fixed term contract IT / Finance Responsibilities Analysing user stories and/use cases/requirements for validity and feasibility with the...
Technical Lead (PHP & Node.JS) (On-site Somerset West)
ENVIRONMENT:A well-established yet fast-growing software company serving the South African property management market is looking for a hands-on Technical Lead who excels in both coding and architecture while also inspiring and mentoring a team. In this pivotal role,...
Senior IT Architect (24 Month Contract) (JHB) – Gauteng Midrand
ENVIRONMENT:ENSURE secure designs and resilient systems as your expertise as a Senior IT Security Architect is sought by a dynamic IT Consultancy in Joburg. You will play a critical role enhancing its Security Architecture capabilities while addressing a backlog of...
Software Tester – Western Cape Bellville
My client based in Bellville (Northern Suburbs) is currently looking for an Intermediate Software Tester to join them on a fixed term contract IT / Finance Responsibilities Analysing user stories and/use cases/requirements for validity and feasibility with the...
Technical Lead (PHP & Node.JS) (On-site Somerset West) – Western Cape Somerset West
ENVIRONMENT:A well-established yet fast-growing software company serving the South African property management market is looking for a hands-on Technical Lead who excels in both coding and architecture while also inspiring and mentoring a team. In this pivotal role,...
Senior IT Architect (24 Month Contract) (JHB)
ENVIRONMENT:ENSURE secure designs and resilient systems as your expertise as a Senior IT Security Architect is sought by a dynamic IT Consultancy in Joburg. You will play a critical role enhancing its Security Architecture capabilities while addressing a backlog of...
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