Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
Countries strengthen cybersecurity, but more action needed
Countries around the globe are improving cybersecurity efforts, but stronger actions are needed to meet evolving cyberthreats, according to the Global Cybersecurity Index 2024, released by the International Telecommunication Union (ITU). On average, countries have...
Finance functions likely to deploy AI solutions by 2026
By 2026, 90% of finance functions will deploy at least one AI-enabled technology solution, but less than 10% of functions will see headcount reductions, according to Gartner. While CFOs are already making changes to fully harness AI in finance, a sense of uncertainty,...
AI-powered Rover guards JLR premises
JLR’s EV build and test facility in Coventry – which plays a crucial role in the luxury vehicle manufacturer’s plan to electrify all of its brands by 2030 – has added an unlikely colleague to its list of new recruits, in the form of a four-legged robotic dog dubbed...
Global growth for wireless LAN revenues
The worldwide enterprise wireless local area network (WLAN) market grew revenues 12,4% between the first and second quarters of 2024 to $2,3-billion, according to results published in the International Data Corporation (IDC) Worldwide Quarterly WLAN Tracker. On a...
SA startup among NBA Africa finalists
NBA Africa has that 10 startup companies from seven African countries that have been selected to pitch their products to a panel of international industry leaders at a Demo Day at the NBA headquarters in New York City on 25 September. The day is part of Triple-Double:...
Mixed bag for Ethernet switch and router markets
Worldwide Ethernet switch revenues declined 14,1% year over year in the second quarter of 2024 (2Q24) to $10,2-billion but rose 15.4% compared to the first quarter of 2024. Total worldwide enterprise and service provider (SP) router revenues declined 30,6% year over...
Telecom leaders redefine the industry with network APIs
Some of the world’s largest telecom operators, including América Móvil, AT&T, Bharti Airtel, Deutsche Telekom, Orange, Reliance Jio, Singtel, Telefonica, Telstra, T-Mobile, Verizon and Vodafone, together with Ericsson have announced a new venture to combine and...
Positive picture for business travel going forward
Forty percent of businesses plan to increase their travel in FY25 (July to June), while 42% of customers intend to increase their travel spend versus last year, according to a landmark State of the Market survey for Flight Centre Corporate. Utilising the innovative...
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Telkom adds MTN as roaming partner
Telkom customers now have access to three networks following the group's recent addition of MTN as a roaming partner. Telkom operates a network of approximately 6 900 base stations & continues to expand this footprint. It entered into an agreement with Vodacom...
Humanising the digital experience will give banks an edge
Rapidly changing customer expectations and steadily increasing competition within the banking sector are forcing financial institutions to digitalise their operations, while at the same time ensuring that they humanise their digital experience to gain a competitive...
How low-code development can help small businesses
No-code and low-code software development platforms are gaining popularity in recent times - especially among SMBs and SMEs - for their dynamic ability to quickly meet customisation and automation needs within limited budgets. By Hyther Nizam, president: MEA at Zoho...
Robotic logistics key to automated warehouses
Robotic logistics are the future of supply chain management. This is according to Yaskawa Nordic sales director Lee Moulder, who says US companies spent approximately $1,5-trillion on logistical expenses in 2018. It's a jaw-dropping number that underpins the...
Edge computing demands an integrated security response
One of the new battlefields of today is the rise of the edge. One the one hand this domain brings significant functional and economic benefits, enabling for instance the emergence of a new breed of real time applications but at the same time such plethora of devices...
Data management, security processes key to PoPIA compliance
On 1 July, every South African's inbox was flooded with emails from multiple businesses around compliance with the Protection of Personal Information Act (PoPIA). By Simeon Tassev, MD and QSA at Galix The reality though is that compliance with PoPIA is about so much...
Fight back against ransomware with EDR solutions
When cyberattacks are on the rise, as they certainly have been in South Africa this year, an organisation cannot afford to have its cybersecurity operating in a reactive manner. And yet, far too many businesses operate in this manner, making them prime targets for a...
Data protection in healthcare must be a top priority
Data protection in the healthcare sector must surely be a top priority, especially considering the huge amount of sensitive personal data that is being processed on a daily basis. It certainly needs stricter procedures, controls and guidelines on privacy. As such,...
How the cloud can benefit SA organisations
Such has been the disruption of the Covid-19 pandemic that by the end of this year, 80% of companies globally will put a mechanism in place to shift to cloud-centric infrastructure and applications. By Kriya Govender, CEO of PRP Solutions Additionally, 39% of surveyed...
Black Friday and load shedding: retailers need to be ready
Media briefings and updates from Eskom and the Government last week seem to indicate that South Africa is set to experience load shedding for the foreseeable future. Power interruptions (whether planned or unplanned) can have a detrimental effect on any business'...
Graduate – Information Technology at PnP – Western Cape Cape Town
IntroductionGraduate 2025 - Launch Your Career With Us!Kickstart your IT career at one of South Africa's most iconic retailers! At Pick n Pay we are on the lookout for graduates with a passion for technology and innovation. Join us to work on impactful digital...
Application project manager – Remote Remote
Application Project Manager - Contract Position to Dec 2025Are you a dynamic, results-driven Application Project Manager with a passion for delivering cutting-edge digital solutions? Do you thrive in fast-paced environments, leading teams to success? Our client in the...
Intermediate Business Analyst (ITC-04) – Gauteng Centurion
Our esteemed client in Pretoria is urgently looking for an Intermediate Business Analyst (5-8 years) for a 3 year / Hybrid Position: Align solutions to IIBA standards and practices. Ability to define Open API's using OpenAPI editor. Ability to do low fidelity UX...
Intermediate .NET Developer – Western Cape Cape Town Region
Our client is looking for experienced Software Engineer with a strong academic background, solid enterprise development experience, and a passion for clean code. Proficiency in modern tech stacks and a delivery-focused mindset are essential. Key Requirements BSc...
Technical Business Analyst at Parvana Recruitment
About the client:This forward-thinking property developer is highly successful and growing rapidly building on the principles of design excellence, sustainability, and community enrichment, their developments boast beautiful and intuitively designed apartments...
SOC II Analyst at Parvana Recruitment
About our client:Our client is an industry leader in Managed Security Operations Centre (SOC) services, with a reputation built on technical expertise, cutting-edge technology, and extensive experience. Their comprehensive managed services offer continuous, robust...
Junior Developer (.Net) at Parvana Recruitment
About our client:Our client, a specialised IT firm, partners with organisations to tackle substantial enterprise-level business, system, or project challenges. Their approach combines a proactive "start-now" philosophy with agile development and just-in-time design...
Data Scientist (Senior) at Parvana Recruitment
About our client: Our client, a reputable financial services firm listed on the Johannesburg Stock Exchange (JSE), holds a strong belief in the transformative power of incremental progress. They are committed to empowering individuals and businesses alike, offering...
Data Analyst at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
BI Consultant at Parvana Recruitment
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
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