NTT Data, AWS to deliver AI-powered contact centre solutions
NTT Data has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect. As part of the agreement, NTT Data will launch Managed Customer Experience (MCX) for...
Lack of expertise dooms 95% of enterprise AI projects
A stark reality check awaits contact centre leaders pursuing AI transformation: while 95% of enterprise AI initiatives fail to reach production, the underlying cause isn't technological limitations - it's the critical shortage of expertise needed to execute...
Starship blows up after successful booster catch
SpaceX’s Starship exploded during its ascent burn yesterday. According to SpaceX, posting on X: “Starship experienced a rapid unscheduled disassembly during its ascent burn. Teams will continue to review data from today's flight test to better understand root cause....
How to navigate cloud security challenges
Cloud adoption lies at the heart of digital transformation, providing organizations with the agility and flexibility they need to stay competitive in today’s rapidly changing marketplace. Competing in a digital-first economy requires developing personalised customer...
Power and utilities control rooms set to embrace AI
By 2027, 40% of power and utilities will deploy AI-driven operators in control rooms, reducing human error risks, but increasing cyber-physical system security vulnerabilities, according to Gartner. The 2025 Gartner CIO and Technology Executive Survey indicated that...
SA young scientists to compete at Taiwan International Science Fair
Innovative research projects by South African young scientists focused on AI-driven customer insights and sustainable plant propagation solutions, will be on display at the Taiwan International Science Fair 2025. More than 600 young scientists from 27 countries...
How much content governments ask Google to remove
Government requests for content removal on Google climbed to nearly 330 000, with an annual average growth rate of 34% since 2020. This is according to a global Surfshark study, which found that the number of requests has more than doubled, having started at over 44...
Redington to distribute Qlik in MEA
Qlik has announced a partnership with Redington in the Middle East and Africa. “Partnering with Redington allows Qlik to expand our reach into one of the most dynamic and rapidly growing markets globally,” says David Zember, senior vice-president of worldwide channels...
Apple disables AI feature
Apple has announced that it is disabling an artificial intelligence (AI) tool that aggregates and summarises news headlines. This follows complaints by some media outlets, including the BBC, that the software misrepresented news reports. At the same time, Apple is...
Telkom is again an SA Top Employer
Telkom has been recognised as a Top Employer for 2025 by the Top Employers Institute for the third consecutive year. Melody Lekota, group chief human resources officer at Telkom, comments: “Being named a Top Employer for the third year in a row is a proud moment for...
More News Today
Five things to do immediately to address payments fraud
The social and economic impact of Covid-19 has led to a marked increase in opportunistic crimes of desperation, particularly in digital payments fraud as consumers flock to digital channels to replace or supplement in-person interactions. This rapid shift to digital,...
Digimune launches into the SA channel
Digimune, the new global leader in SMB Digital Risk, has launched its digital risk management solution in South Africa through the reseller channel. Digital risk management is now the fastest rising cyber threat landscape within the technology sector. Digimune’s...
Top data trends for 2022
The world is a very different place this year than it was a few years ago. Much has changed, not only in terms of available technologies, but also how businesses use technology and the way they had to adapt to a fully remote or hybrid working environment. This has...
Innovate with trust … or bust
Transformations are never easy, but a digital one presents even greater more challenges. Gilchrist Mushwana, director: advisory services at BDO and Jacques Jansen van Rensburg, associate director: advisory services at BDO, unpack these challenges in a bid to simplify...
Why is non-geographic number porting a critical economic enabler?
The Independent Communications Authority of South Africa (ICASA) recently proclaimed regulations to enable businesses to port their non-geographic phone numbers (0800; 0860; 0861; 0862 and 087) away from Telkom and to any other telecommunications provider of their...
Modernise CRM to improve the customer experience
CRM has evolved immensely from being a customer register to a dynamic customer experience management system. It is no longer just a sales tool, it's a pillar of the customer experience (CX) and an ecosystem that comprises the entire customer lifecycle. By Nick...
Vodacom partners with Amdocs for Africa Centre of Excellence
Amdocs has partnered with Vodacom Group to create an African Centre of Excellence (COE). The COE will enable Vodacom to deliver next-generation experiences to its customers in Tanzania, Mozambique and the Democratic Republic of Congo (DRC) by introducing a...
Tool helps retailers anticipate shipping disruptions and shopper demand
With the global supply chain crisis still raging, the need for agile, accurate demand planning has never been greater. SAS Cloud for Intelligent Planning helps retailers and consumer goods manufacturers toanticipate shopper needs and shipping disruptions more...
Visa Everywhere Initiative 2022 invites fintech, payment startups to showcase solutions
The Visa Everywhere Initiative (VEI), a global open innovation program, is inviting fintech and payment startups to showcase their innovative products and solutions, with finalists gaining first hand exposure to key fintech stakeholders across banking, merchant, VC...
National Social Security Fund of Uganda transforms customer experience with AI
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Sanyu, an advanced chatbot that now...
IT Risk Manager – Western Cape Cape Town
The role of IT Risk Manager resides in the Governance, Risk and Business Engagement function of the company that is responsible for Governance and IT Risk Management within the company. The IT Risk Manager will be actively involved in defining, implementing and...
Senior Systems Analyst
Lead the Next Chapter in Financial Intelligence Systems Innovation Permanent | Hybrid | Based in Centurion, Gauteng | Annual CTC Salary Package A highly strategic and secure government entity entrusted with combating financial crimes and safeguarding South Africa's...
Senior Systems Analyst
Are you a seasoned Systems Analyst with a flair for enterprise-wide solution design? This is your opportunity to make a real impact on national systems, collaborate with expert teams, and play a critical role in high-profile projects that shape the country's future....
Senior Systems Analyst – Gauteng Centurion
Lead the Next Chapter in Financial Intelligence Systems Innovation Permanent | Hybrid | Based in Centurion, Gauteng | Annual CTC Salary Package A highly strategic and secure government entity entrusted with combating financial crimes and safeguarding South Africa's...
Senior Systems Analyst – Gauteng Centurion
Are you a seasoned Systems Analyst with a flair for enterprise-wide solution design? This is your opportunity to make a real impact on national systems, collaborate with expert teams, and play a critical role in high-profile projects that shape the country's future....
Data Manager (WITS RHI)
Background: The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa's health challengesIt is located within the University of the Witwatersrand and addresses some of the greatest public...
DevOps Engineer at Sabenza IT & Recruitment
Step into a cutting-edge technology powerhouse driving digital innovation across the global automotive industry We're on the hunt for a seasoned Senior DevOps Engineer with a deep love for automation, scalability, and rock-solid infrastructure.This isn't your typical...
Data Manager (WITS RHI) – Gauteng Hillbrow
Background: The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa's health challengesIt is located within the University of the Witwatersrand and addresses some of the greatest public...
DevOps Engineer at Sabenza IT & Recruitment – Gauteng Johannesburg
Step into a cutting-edge technology powerhouse driving digital innovation across the global automotive industry We're on the hunt for a seasoned Senior DevOps Engineer with a deep love for automation, scalability, and rock-solid infrastructure.This isn't your typical...
Senior Software Developer (Python / C++)
An opportunity exists for a Senior Software Developer to join our Client, who operates within a niche industry, and whose services add value to the scientific / research community. This is a permanent role and is based in Cape Town. Our Client supports and promotes...
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