How can SA plug the ICT skills gap?

Kathy Gibson reports from the IITPSA Workforce Conference – While South Africa records the highest unemployment rate in the world, there is still a dire shortage of critical IT skills. Presenting the IITPSA IT Skills Survey, Lehlohonolo  Mokenela, MD of Africa...

Is talent debt depleting your institutional knowledge?

Organisations cutting costs through workforce reduction to weather tough conditions may be trading a visible saving for an invisible liability that will cost them far more later, warns Advaita Naidoo, Africa MD at executive search firm Jack Hammer Global. “Globally,...

In 2027, AI could account for 20% of all business tech spend

In the coming year, CIOs and CISOs will face growing pressure to realise returns on their AI investments in infrastructure, security, digital sovereignty, and emerging technologies, according to Forrester’s 2027 technology and security predictions. Additionally, with...

Banks expect to hand decisions to AI – even if they can’t explain them

Banks are racing toward a future where AI no longer merely informs key credit, treasury, and risk decisions – it makes them autonomously. Yet AI governance is not keeping pace with adoption, according to new AI risk research by FT Longitude, SAS and Microsoft. Even as...

Execs see AI value, but ROI is still elusive

More than eight out of 10 executives see value when implementing artificial intelligence (AI) into their businesses, but just a quarter of them are seeing a return on investment (ROI). Almost all of those surveyed in a new Google Cloud report stated that AI agents...

New playbook needed to unlock the value of AI agents

As AI agents move beyond experimentation, companies must decide not just where to deploy them, but how work itself should change. A new report from The Conference Board offers a five-stage framework for redesigning work around AI to produce measurable business value....

Deadline looms for mobile network operators’ zero-rating obligations

The clock is ticking for South Africa's major mobile network operators to fulfil their legal obligation of zero-rating information and services that carry social value. Companies like MTN, Vodacom and Cell C have been given until 15 January 2027 to make the digital...

How do South Africans spend their commute?

A new study by the University of Cape Town’s (UCT) Liberty Institute of Strategic Marketing reveals that, while South Africans travel in different ways, they also spend their commuting time differently. Drawing on a nationwide survey of 2 198 commuters and 100...

Women face higher levels of burnout as stress levels climb

South African employers are facing a growing workforce resilience challenge as new data reveals that women are increasingly bearing the burden of workplace stress, burnout and mental health crises. A comprehensive analysis by Lyra Southern Africa of 67 419 Employee...

Address the gender pay gap by fixing the reward system behind it

Closing the gender pay gap requires moving beyond annual statistical reporting and addressing the underlying remuneration structures that create inequality in the first place. This is according to Lindiwe Sebesho, master reward specialist and executive committee...

AI fraud is outpacing banking defences

South Africans are increasingly being targeted by AI-generated fraudsters who sound just like bank employees. However, many local banks are still struggling with legacy tech, slow change processes, limited data visibility, and a risk that is growing faster than their...

AI inference costs set to soar

AI inference costs per agentic workflow will increase more than five-fold through 2028 according to Gartner. As AI products evolve from assistive features to multistep execution, product leaders face a new margin challenge with falling model prices subsidising more...

AI is making call centres more expensive

The business process outsourcing (BPO) industry has embraced AI as a technology capable of improving operational efficiency, enhancing customer experiences, and supporting business growth. But inside South African call centres, the opposite is quietly happening,...

Jem secures $8,4m Series A to scale workforce management

Jem, the WhatsApp-based workforce management platform for deskless teams, has raised an $8,4-million Series A funding round led by global fintech investor Quona Capital. The investment will support Jem’s ongoing growth from an HR and benefits provider into a...

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Kaspersky and AFRIPOL conduct joint cybersecurity training

As part of a joint initiative with AFRIPOL, Kaspersky provided cybersecurity training courses for law enforcement representatives from 23 African countries, unpacking the fundamentals of Security Operations Center (SOC) activities and advanced threat hunting...

Lauren Potgieter is new country manager for Infobip SA

Lauren Potgieter has been appointed as country manager for Infobip South Africa. Potgieter brings over 26 years of experience across business process management, customer experience, and global operations. He holds a Bachelor of Business Administration (BBA) and...

Recognising supply chain excellence amid global disruption

At a time when global supply chains are facing extraordinary disruption, the 2026 Africa Supply Chain Excellence Awards (ASCEA) will recognise and celebrate organisations across Africa that are demonstrating resilience, innovation and leadership in navigating an...

Ricoh SA bets on partner-led distribution in evolving print market

The office print market has been changing for more than a decade. Declining print volumes, hybrid work and the shift to digital document workflows have forced manufacturers to rethink how they operate. Increasingly, vendors are moving away from direct sales toward...

TTRO and UBU launch immersive Red Horizon platform

The Training Room Online (TTRO) and UBU have launched Red Horizon, an AI powered 3D strategic simulation designed to transform how organisations, universities, and leadership teams learn, practice decision-making, and build future-ready skills. Red Horizon combines...

Modernising banking and insurance for Africa’s digital economy

The future of digital banking and insurance in Africa is being shaped by forces that are transforming how people access, use and trust financial services. By Nitesh Singh, financial services and CMT lead for Accenture, South Africa A growing mobile-first population...

Why service desks are becoming business risk points

Most South African organisations rely on IT to keep operations moving. Systems must be available, devices must work, and connectivity must be reliable. Gerrit Pienaar, regional manager at IPT Yet in many businesses, IT service management still operates as a reactive...

Machine learning is unlocking credit in SA

Access to credit is a foundational enabler of economic opportunity, yet it remains out of reach for over a billion adults globally. By Francois Grobler, chief: decision analytics at Experian Africa In South Africa, the challenge is particularly sharp. More than 85% of...

Where virtualisation will take Africa’s telecommunications sector

Telecommunications has always been one of Africa’s most pioneering sectors. Though some countries may be more mature than others in terms of infrastructure and resources, the continent leads thanks to its pace of innovation. By Chris Mulder, senior solutions...

SAP PP & MES Consultant (CH1268)

We are looking for an experienced SAP PP & MES Consultant to join their international IT team and support the implementation and optimisation of SAP Production Planning (PP) and Manufacturing Execution Systems (MES) across their global manufacturing operations.Key...

CoE Specialist – Business Process Architect

We are seeking an experienced Senior Enterprise Process Architect to lead the design, governance, and optimisation of enterprise-wide process architecture while enabling Process Mining capabilities across a large and complex organisation. This is a strategic role for...

Software Engineer (Senior) at Sabenza IT & Recruitment

This is a remote position.Ready to own complex features, shape technical decisions, and help modernise a real enterprise SaaS platform used across Africa and the Middle East?We're a dynamic Business Information Systems Consulting firm that thrives on delivery. Our...

SAP PP & MES Consultant (CH1268) – Western Cape Plankenbrug

We are looking for an experienced SAP PP & MES Consultant to join their international IT team and support the implementation and optimisation of SAP Production Planning (PP) and Manufacturing Execution Systems (MES) across their global manufacturing operations.Key...

CoE Specialist – Business Process Architect – Gauteng Edenburg

We are seeking an experienced Senior Enterprise Process Architect to lead the design, governance, and optimisation of enterprise-wide process architecture while enabling Process Mining capabilities across a large and complex organisation. This is a strategic role for...

React/Angular Front-End Developer (Expert) at Sabenza IT & Recruitment

You'll help develop a next-generation Self-Service Analytics Platform that empowers users to explore data, create dashboards, build interactive visualisations, and uncover valuable business insights.You'll transform powerful backend services and cloud data into sleek,...

Enterprise Architect at QES

Business Architect | Independent Contract | Cape Town (Hybrid) ?? My client, based in Cape Town (Northern Suburbs), is looking for an experienced Business Architect to join their team on an independent contract basis. ?? Location: Cape Town (North) - Hybrid?? Contract...

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