Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
Super election year increases risk of political violence
With an unprecedented ‘super-cycle’ of elections in 2024, almost half the world’s populations will go to the polls before the year is out. According to a new report from Allianz Commercial, security is a concern in many territories, not only from the threat of...
Hybrid working becoming the norm in SA
Hard lockdowns may feel like a lifetime ago but working from home (WFH) isn't going anywhere, according to new data from Discovery Insure. Analysing the driving trends of Vitality Drive programme members, the insurer has revealed that 23% of its clients who began...
AWS beats Azure to top global cloud market share
Amazon Web Services (AWS) has 31% of the global cloud market share, surpassing Microsoft Azure, according to research group Stocklytics.com. "The cloud market is proving competitive with players keen to tap into new users," says Edith Reads, financial analyst at...
AI should enable, not replace, customer service employees
Leaders are looking to self-service and emerging technologies like generative AI to reduce the need for agents and generate greater returns. High-quality assisted service is increasingly expensive and difficult to provide as organisations struggle to attract and...
Healthy growth for digital healthcare SCM
The global digital healthcare supply chain management market is forecast to reach $5,4-billion by 2030 - growing at a CAGR of 9% from 2024 to 2030 - according to a new report by Grand View Research. Major factors driving the market growth include adopting the GS1...
Smart city technologies continue to shape cities of tomorrow
IoT specialist Berg Insight has released the latest edition of its comprehensive smart city technology report comprising in-depth studies of five key technology areas: smart street lighting; smart parking; smart waste collection; urban air quality monitoring; and...
IBM inks MoU with Spain to advance AI strategy
The Government of Spain and IBM have signed a Memorandum of Understanding (MoU) to promote their collaboration in the field of Artificial Intelligence (AI) and AI supercomputing; advance the development and practical deployment of open, ethical and responsible...
March is 10th month in a row to break heat records
Global record-breaking heat continues as March 2024 has come in as the hottest month on record – making it the 10th in a row. The Copernicus Climate Change Service (C3S), implemented by the European Centre for Medium-Range Weather Forecasts on behalf of the European...
More News Today
Is Dr Google redefining our professional relationships?
Do search engines and other online innovations have the power to redefine professional relationships across industries? By Auguste Coetzer, a director or Signium Africa The question gathers urgency among corporate achievers looking to take the reins of major companies...
The benefits of hyperconverged infrastructure
The technology industry is changing, and Information Technology (IT) managers are demanding more and more from infrastructure - always looking for a way to better functions and speed up processes. Alan Browning, hyperconverged solutions leader: data centre group at...
WD Black SN750 NVME SSD accelerates gaming
Western Digital has launched its second-generation, high-performance WD Black SN750 NVMe SSD with up to 2Tb capacity on a single-sided M.2 form factor, and will be showcasing a version for desktop systems or custom-built gaming rigs, which has an integrated heatsink...
Emerging HR trends will test our ability to master technology and change
Human resource (HR) professionals today have to cope with an evolving landscape where business and employee expectations are changing at a pace matched only be the march of technology. By Brent Cairns, HR senior manager at Accenture in Africa Dealing with a changing...
The operational impacts of IFRS 17 on your organisation
Set to reboot the insurance industry, the reconfigured IFRS 17 (International Financial Reporting Standard), issued by the International Accounting Standards Board in May 2017, will standardise the measurement and reporting of information relating to insurance...
Cloud email adoption drive need for cyber resilience
Microsoft's announcement that it has launched its first cloud data centres in Africa - one in Cape Town, another in Johannesburg - is a cause for celebration among South Africa's business sector. By Mikey Molfessis, cybersecurity expert at Mimecast South Africa As we...
Firm opens up flagship threat detection service
A cyber security firm is aiming to make threat detection and protection available to all business regardless of size or resources. Foregenix has updated its flagship FGX-Web solution to ensure even the smallest companies can detect external vulnerabilities on their...
Embrace chaotic innovation to drive application capital
Applications are now the primary vehicle through which digital businesses develop and deliver their goods and services. Moreover, the soaring valuations of today's most well-known digital giants are attributable to those companies' application portfolios. By Kara...
Demand zero downtime from your data storage provider
Today, downtime means lost productivity, lost income and potentially lost customers. By Hayden Sadler, country manager for South Africa at Infinidat According to an Information Technology Intelligence Corp. (ITIC) survey, 98% of respondents say that a single hour of...
How to rob a bank in the 21st century
In the early 1980s, South Africans were gripped by tales of the most infamous bank robbery gangs the country had ever known: The Stander Gang. The gang would boldly walk into banks, brandishing weapons, demand cash and simply disappear. These days, a criminal doesn't...
Senior .NET Developer
Are you a Senior .NET Developer looking to apply your expertise in a collaborative and innovative environment? We're seeking a skilled Senior .NET Developer to join our growing team.In this role, you'll work on exciting, high-impact projects, contributing to the...
Project Manager (Automation) at PG Group
IntroductionInternal Job Title: Automation Project ManagerLocation: Port ElizabethMain job purpose:The Project Automation Manager oversees major technical projects, ensuring they meet scope and customer expectations. With a deep understanding of Shatterprufe's...
SAGE 300 HRIS Consultant – Western Cape Tyger Valley
Responsible for implementing any additional features/modules/methods, etc.Understands the client's internal business needs, and makes recommendations and provides solutions to meet these needs.Develops and maintains effective, proactive relationships and...
Senior .NET Developer – Gauteng Gauteng
Are you a Senior .NET Developer looking to apply your expertise in a collaborative and innovative environment? We're seeking a skilled Senior .NET Developer to join our growing team.In this role, you'll work on exciting, high-impact projects, contributing to the...
Project Manager (Automation) at PG Group – Eastern Cape Gqebera
IntroductionInternal Job Title: Automation Project ManagerLocation: Port ElizabethMain job purpose:The Project Automation Manager oversees major technical projects, ensuring they meet scope and customer expectations. With a deep understanding of Shatterprufe's...
SAGE 300 HRIS Consultant
Responsible for implementing any additional features/modules/methods, etc.Understands the client's internal business needs, and makes recommendations and provides solutions to meet these needs.Develops and maintains effective, proactive relationships and...
Intermediate Analyst Developer (Java)
Intermediate Analyst Developer Join a dynamic development team in the Technology department of a Leading Financial Services company. Our Client seeks to employ an Intermediate Analyst Developer on an initial 6-months' Contract role. You will focus on designing,...
Senior .Net Developer (Centurion – LW)
Development, testing and support of front-end systems & back-end systems & Windows services & Integration Services (SOAP Services & APIs) SQL development Document technical requirements and designs Talk to users (requirements gathering) Liaising with...
SAGE 300 HRIS Consultant – Gauteng Waterkloof
Responsible for implementing any additional features/modules/methods, etc.Understands the client's internal business needs, and makes recommendations and provides solutions to meet these needs.Develops and maintains effective, proactive relationships and...
Intermediate Analyst Developer (Java) – Western Cape Cape Town Region
Intermediate Analyst Developer Join a dynamic development team in the Technology department of a Leading Financial Services company. Our Client seeks to employ an Intermediate Analyst Developer on an initial 6-months' Contract role. You will focus on designing,...
View more career listings on our Careers Section