Self-service for customer service doing companies a disservice
Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner - even for issues that customers describe as "very simple", only 36% resolve fully in self-service. While many organisations have made...
AMD accelerates AI strategy with latest acquisition
Looking to bolster its future AI strategy, chip giant AMD has acquired ZT Systems for $4,9-billion. ZT Systems is considered a leading provider of AI infrastructure for the world's largest hyperscale computing companies. "Our acquisition of ZT Systems is the next...
Children exposed to advertising techniques while gaming
A recent study by cybersecurity company Surfshark has revealed that the majority of the studied mobile gaming apps used by children share data with third-parties. "Gaming is an important part of daily life for many people, including children," says Agneska...
Collaboration key in a hybrid world
Kathy Gibson is at Context Channel Connect SA – The way we work, learn and play has changed forever - and CIOs are key to making this change successful. This is the word from Yesh Surjoodeen, regional director: southern Africa at HP Inc, who says employers have become...
The evolution of cloud through distribution
Kathy Gibson is at Context Channel Connect – Up to 80% of cloud is sold direct, but its reach through distribution is growing fast - as much as 40% in the SMB sector. The movement to public cloud is not new, says Chris Vallenduuk, regional director: APAC at Context,...
Brands and marketers must take note of the kasi economy
Almost half of South Africa's urban population lives in townships, representing hundreds of billions of rands in spending power in the vibrant and growing kasi economy. Despite this, little data is available to help marketers and brands effectively target this...
ESG job postings increase 98% in advisory companies
Advisory and professional services firms are posting more jobs relating to environment, social, and governance (ESG) as climate change, diversity and inclusion, and risk management are some of the key issues faced by companies across sectors, according to GlobalData's...
After the pandemic: how IT distribution is changing
Kathy Gibson is at Context Channel Connect SA - The IT distribution industry performed well during the pandemic. Adam Simon, global MD of Context, adds that the small and medium business (SMB) market has come into its own as the key go-to-market differentiator for...
Crypto firms urged to avoid making dot-com era errors
Some major crypto firms need to stop making obvious, avoidable mistakes that destabilise the industry, cause financial chaos for investors, and job losses for workers, says Nigel Green, CEO of deVere Crypto, who adds that some of the biggest players in the market...
Ensuring the safe rollout of 5G networks
The International Air Transport Association (IATA) has urged governments to work closely with the aviation industry to ensure that aviation and incumbent aviation safety systems can safely co-exist with new 5G services. While IATA recognises the economic importance of...
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Enterprise tech key to banks’ survival
The next era of banking will involve heightened complexity, uncertainty and competition, as banks face threats from new players – including companies in areas like software, social media and telecoms. To combat these challenges and remain relevant, and to make the...
MetroMail installs OcéColorStream 3000Z
MetroMail, one of the UK’s leading mailing houses, has invested more than €8-million in Canon technology in a major overhaul of its digital production environment. The progressive mailing house, based in Seaham, Durham, has replaced its existing presses with a range...
Ruckus Wireless gives small cells a boost
Ruckus Wireless has announced that its 802.11ac technology is being integrated into Nokia Networks’ Flexi Zone Small cell indoor and outdoor solutions. Ruckus has been working with Nokia Networks to integrate its 802.11ac WiFi technology into selected Flexi Zone...
Vidi dashboard enhances viewing experience
Vidi, South Africa’s premier video-on-demand entertainment service, now offers a highly-personalised viewing experience following a revamp of the Vidi dashboard. That's according to Vidi GM: Marketing, Taryn Uhlmann, who says that the online streaming service now...
LG wins at MWC 2015
The LG G3 smartphone from LG Electronics (LG) was named Best Smartphone of the Year by the GSMA at the Global Mobile Awards during Mobile World Congress 2015 for its quality, variety of useful features and ease of use. Additionally, the LG Watch Urbane and LG Watch...
NuoDB signs South African reseller
NuoDB, a leader in scale-out SQL database technology, and BITanium, a leading South African consulting firm announced an agreement between the two companies. The distribution agreement calls for BITanium to bring NuoDB’s scale out SQL database for the cloud and modern...
Agilitude now a Salesforce gold partner
Agilitude, Africa’s only Salesforce.com reseller, has announced that it has achieved Gold partner status and is now part of a select group of Salesforce.com Gold partners worldwide. Agilitude’s CEO, Quinton Pienaar, says the Gold partner status acknowledges the...
Gemalto announces LinqUs solution
Gemalto has announced LinqUs Mobile Engagement and Monetisation, a comprehensive solution that optimises the reach and effectiveness of permission-based mobile marketing campaigns. With Gemalto’s enhanced mobile marketing functionality, operators can now deliver...
What can we expect from Windows 10?
The impending release of Windows 10 was officially announced to the public in October 2014, says Ruben Naicker, Microsoft product specialist at Drive Control Corporation. This next-generation operating system (OS) will feature an updated user experience with enhanced security and management capabilities, which are essential for business users and consumers alike.
PCI DSS and credit card information
The Payment Card Industry Data Security Standard (PCI DSS) is a standard put in place by major card issuers – American Express, Visa, MasterCard, Discover and JBC – to govern the use and security of sensitive credit card information, says Simeon Tassev, MD and...
Project Manager – 2 Year Contract
Our client who offers Digital business solutions and services require a Project Manager in their Durban office for a two year contract.Responsibilities:Work with the PMO Leadership Team, Finance, HR, and Global Procurement on the implementation and usage of standard...
Data Scientist – Western Cape Cape Town Region
Ready to be the hero of our data story? We're searching for a Data Scientist to elevate our analytics and drive business growth. If you can transform data into actionable insights with the skill of an analyst and the creativity of a storyteller, apply now and let's...
Cloud Engineer (AWS /Azure / Terraform) – Gauteng Johannesburg
Embrace a New Chapter Explore Possibilities.We are seeking a well-versedCloud Engineer (AWS / Azure / Terraform) to join our team. Must be proficient in AWS and Terraform and possess expertise in designing, implementing, managing, troubleshooting, and deploying...
Project Manager – 2 Year Contract – KwaZulu-Natal Durban
Our client who offers Digital business solutions and services require a Project Manager in their Durban office for a two year contract.Responsibilities:Work with the PMO Leadership Team, Finance, HR, and Global Procurement on the implementation and usage of standard...
Project Manager at Parvana Recruitment
About our client:Our client is a leading IT services company with expertise in telco, payments, retail software - they have a global client base with a strong R&D focus. They are great believers in continuous improvement and fast adapters to new tech and...
Product Support Technician (Compressor Technician)
Well established company on the East Rand seeks a Compressor Technician (field Service)Minimum three years experience working in Compressors Excellent customer relations experienceOffer support on technical issues relating to compressorsGood knowledge of compressor...
UI Developer
Job Title: UI DeveloperLocation: JohannesburgContract type: Contract (12-month contract)Hybrid As a UI Developer, you will support our clients by translating design concepts into interactive, visually appealing, and user-friendly web interfaces. Collaborating closely...
Project Manager at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a leading IT services company with expertise in telco, payments, retail software - they have a global client base with a strong R&D focus. They are great believers in continuous improvement and fast adapters to new tech and...
Product Support Technician (Compressor Technician) – Gauteng Gauteng
Well established company on the East Rand seeks a Compressor Technician (field Service)Minimum three years experience working in Compressors Excellent customer relations experienceOffer support on technical issues relating to compressorsGood knowledge of compressor...
UI Developer – Gauteng Sandown
Job Title: UI DeveloperLocation: JohannesburgContract type: Contract (12-month contract)Hybrid As a UI Developer, you will support our clients by translating design concepts into interactive, visually appealing, and user-friendly web interfaces. Collaborating closely...
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