Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Africa braces for tariff shocks
As the US imposes higher tariffs with global ramifications, African Development Bank Group president Dr Akinwumi Adesina has warned that these measures could trigger significant economic disruptions across Africa, affecting numerous nations and accelerating a...
Machine learning is top fraud priority in 2025
Businesses need to adopt Machine Learning (ML)-based, orchestrated fraud decisioning to combat escalating fraud losses and increasingly sophisticated attacks, according to Experian’s latest research report. "Machine Learning (ML) is the top fraud priority for...
Breaking the stigma of phishing simulations
Phishing simulations are often viewed as a negative practice used to “trick” employees, but a new survey by KnowBe4 Africa has found that 90,1% of users find simulated fishing tests relevant – and 90,7% agree that they improve their awareness of real phishing attacks....
Dero crypto miner spreads using exposed container environments
Kaspersky Security Services experts have identified a sophisticated cyberattack campaign targeting containerised environments to deploy a miner for the Dero cryptocurrency. The attackers abuse exposed Docker APIs - parts of Docker, an open-source container development...
Cyber breach costs M&S millions
UK retailer Marks & Spencer has suffered a cyberattack that has been adversely affecting for at least a month, with effects expected to continue for another two months. The breach is expected to cost the company about 300-million pounds in lost profits this year....
Logistics execs increasingly embracing strategic goals
With an increasing number of logistics leaders reporting directly to the C-suite, priorities are being elevated to impact customer experience, increase digitalisation, and automate physical tasks, according to a new survey by Gartner. Attendees at this year’s Gartner...
Autonomous mobile robots on an upward trend
The global autonomous mobile robots (AMRs) market is expected to reach $9,56-billion by 2030 with a CAGR of 15,1% from 2025 to 2030, according to a new report by Grand View Research. AMRs have triggered a paradigm shift in the way tasks such as material picking,...
Record registrations for FNB App Academy
More than 217 000 learners have signed up for the 2025 FNB App Academy - a 12-fold increase from 17 000 participants in 2023, making it Africa’s largest free digital skills initiative of its kind. Now in its third year, the FNB App Academy is a nine-week, fully online...
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NTT and Red Hat fuel AI analysis at the edge
As part of the Innovative Optical and Wireless Network (IOWN) initiative, NTT and Red Hat, in collaboration with Nvidia and Fujitsu, have jointly developed a solution to enhance and extend the potential for real-time artificial intelligence (AI) data analysis at the...
Deel to acquire PaySpace
Global HR company Deel is acquiring Africa's PaySpace for an undisclosed amount, in one of Deel's largest acquisitions to date. PaySpace has more than 20 years of payroll technology experience, providing payroll engines and HR services in 44 countries across Europe,...
Huawei and global sustainability stakeholders discuss how to thrive with green ICT
Huawei held the Green Development Summit, themed "Thrive with Green ICT", during MWC Barcelona 2024. At the summit, guests from the International Telecommunication Union (ITU), MTN Group, International Union for Conservation of Nature (IUCN), UN Educational,...
Duxbury launches next-gen solar-powered switches
Duxbury Networking has introduced its range of Solar Unmanaged switches designed for both commercial and industrial use, and targeting applications in businesses and home offices. The solar-powered switches, the DUX106SPS5A and DUX106SPS15A models, are ideal for any...
SaaS evolution and innovation to accelerate in 2024
The software-as-a-service (SaaS) space is set for strong growth, with Gartner estimating that the value of the market will grow from around $204-billion in 2023 to nearly $244 billion in 2024. Relentless advances in technology, along with businesses' appetite for...
Fortify data security to protect against cyberthreats and meet regulatory demands
As cyberthreats continue to rise and data becomes an increasingly valuable business commodity, South Africa's data regulation landscape is evolving, and businesses need to prioritise data security and privacy measures. By Modeen Malick, principal systems engineer at...
Debunking myths in finance and ERP
The business world is getting more complex daily, and the availability of information can be overwhelming. Worse, it can lead to many myths and misconceptions that can easily cloud your judgment. By Jeff Ryan, MD of AWCape When it comes to finance and enterprise...
Niche ISPs could lead in collaborative innovation
In the dynamic landscape of South Africa's ICT industry, shared services are emerging as a transformative force, empowering niche Internet service providers (ISPs) to unlock innovation and efficiency through collaboration. This sets the stage for a new era of growth...
Solcon Capital, IFC partner to develop deep tech companies
IFC and Solcon Capital have announced a cooperation agreement aimed at identifying and nurturing investment opportunities in the deep tech sector within India and South Africa, with the goal of propelling the digital economy in these burgeoning markets. Under the...
Kortext, Vodacom Business to support higher education students
Kortext, which provides digital learning and student engagement software for higher education, has reached an agreement with Vodacom Business to provide digital learning material - including textbooks and videos - to higher education institutions in South Africa....
Mid-Senior Data Analyst (6-Month Contract) (JHB Hybrid) – Gauteng Bryanston
ENVIRONMENT:JOIN an exciting project role as your expertise as a Mid-Senior Data Analyst is sought by an established Foundation with a mission to strengthen the entrepreneurial ecosystem to fill a 6-month renewable contract. The project will entail creating analytics...
Desktop Support Engineer – Gauteng Primrose
We are looking for a Desktop Support Engineer to provide End User Computer Support for users of our client, Africa's biggest sugar producer, with extensive business operations in six African countries, manufacturing sugar and downstream products from cane supplied by...
Senior Web Developer
A company that provides a Platform-as-a-Service (PaaS) solution for financial institutions, focusing on core banking functionalities, digital banking, and related services, is seeking a dedicated and organized Senior Web Developer to join their dynamic...
Full Stack Developer (Senior) at Parvana Recruitment
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Senior Data Engineer (6-Month Contract) (JHB Hybrid)
ENVIRONMENT:OUR client, a reputable Foundation with a mission to strengthen the entrepreneurial ecosystem, has an exciting 6-month renewable contract project-based role for an experienced Senior Data Engineer. The project entails building an enterprise data platform...
Systems Analyst
Closing Date: 20 August 2025 DescriptionThe purpose of this job is to analyse, design and enhance systems, in order to obtain optimal results and agreed project delivery level Minimum Experience and Education: BSc or BTech in computer science or equivalentTOGAF...
Senior Web Developer – Gauteng Johannesburg
A company that provides a Platform-as-a-Service (PaaS) solution for financial institutions, focusing on core banking functionalities, digital banking, and related services, is seeking a dedicated and organized Senior Web Developer to join their dynamic...
Full Stack Developer (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Senior Data Engineer (6-Month Contract) (JHB Hybrid) – Gauteng Bryanston
ENVIRONMENT:OUR client, a reputable Foundation with a mission to strengthen the entrepreneurial ecosystem, has an exciting 6-month renewable contract project-based role for an experienced Senior Data Engineer. The project entails building an enterprise data platform...
Systems Analyst – Gauteng Centurion
Closing Date: 20 August 2025 DescriptionThe purpose of this job is to analyse, design and enhance systems, in order to obtain optimal results and agreed project delivery level Minimum Experience and Education: BSc or BTech in computer science or equivalentTOGAF...
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