Bridging the digital divide in the AI era
Kathy Gibson reports from Vertiv Week in Zagreb - The world is in the middle of an artificial intelligence (AI) revolution, driven in large part by a multi-billion dollar data centre build-out. But the massive development taking place in the developed world threatens...
Retailers must now earn the trust of AI agents, not just shoppers
Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce's Fourth Edition State of...
Procurement must deliver more than compliance in 2026
South Africa's micro, small and medium enterprises (MSMEs) contribute around 40% of GDP and employ more than half the country's workforce, according to the Department of Small Business Development, Yet, questions remain about whether billions of rand invested in...
Leadership reset needed to transform customer experience
Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing customer experience (CX) at the centre of organisational strategy. By Lauren Potgieter, country manager at Infobip South Africa This shift reflects a...
Taxpayers win transparency battle against SARS
The Johannesburg High Court recently ordered the South African Revenue Service (SARS) to disclose all the information on which it based a decision. Nico Theron, founder of Unicus Tax Specialists SA says the ruling is a significant victory for taxpayers. “SARS can be...
Your recycling certificate is no longer enough
For years, organisations have relied on recycling certificates to prove that retired technology assets were disposed of responsibly. By Kwirirai Rukowo, managing executive of Qrent That standard is rapidly becoming outdated. Investors, auditors, and corporate...
Traditional QA undermines modern customer experience
Every business in South Africa will understand just how competitive the enterprise landscape has become. By Martie de Beer, chief revenue officer at Telviva It’s a story about more than just technology advancements for businesses. It is a story underpinned by...
Endpoint protection is only as strong as what happens after you buy it
Antivirus has moved well beyond spotting known bad files. “Modern endpoint protection watches behaviour, context and patterns instead,” says Angela Pringle, cyber security lead at CyberLogic. That shift, from traditional antivirus to endpoint protection platforms...
AI fluency doesn’t necessarily equate to data competence
Artificial intelligence (AI) is giving data professionals faster ways to write code, generate queries, prepare documentation, and work through technical problems. For junior talent in particular, that creates opportunities to learn and contribute more quickly....
SA facilities managers says a lack of AI could influence a software switch
Artificial intelligence (AI) is starting to influence the way South African facilities managers choose technology, even before it has fully changed the way many buildings are run. By Mark Fairweather, MD of MRI Software Africa MRI Software’s latest South African...
Growing energy demand will limit ambitious climate goals
The global economy is on the cusp of a major shift where most of future global energy demand growth will come from emerging markets and developing economies (EMDEs). The new realities of meeting this demand alongside the need for energy security, resilience and...
Dynamic redesign key to sustain AI-driven work transformation
Organisations that establish continuous work redesign as a core capability will be twice as likely to sustain AI-driven work transformation by 2028, according to Gartner. AI rapidly changes how work gets done, but organisations are struggling to keep pace. To succeed,...