AI sets top supply chain organisations apart
Top performing supply chain organisations are investing in artificial intelligence and machine learning (AI/ML) to optimize their processes at more than twice the rate of low performing peers, according to a survey by Gartner. The survey also revealed that the best...
GenAI will drive consolidated customer-facing roles
By 2027, 30% of the Fortune 500 will consolidate postpurchase tasks such as expansion, service, success and renewal into a unified customer-facing employee role, according to Gartner. Generative AI (GenAI) promises to automate greater portions of customer service...
BCX opens entries for Digital Innovation Awards 2021
BCX is calling on businesses to enter the BCX Digital Innovation Awards 2021. Now in its third year, #BCXDIA recognises organisations that transform their businesses through technological advancements and digital transformation despite the challenging times....
Video games an easy gateway for cybercriminals
Lockdown has led to a huge upsurge in the use of games consoles to help people stay entertained throughout the long hours of being cooped up indoors - but they are also an easy way for cybercriminals to access people's systems and networks. Indeed, video gamers have...
Humans trump chatbots for customer retention
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer base is often overlooked - which can actually have a negative effect on the business' bottom line and growth. Despite...
ConCourt delivers bad news for loyalty programme operators
On 21 May 2021, the Constitutional Court handed victory to SARS in a decision that may have sweeping ramifications for retailers who operate loyalty plans similar to the Clicks ClubCard loyalty programme. By Jean du Toit, head of tax technical at Tax Consulting and...
Devices updates provide an excuse for meeting no-shows
At least 15% of employees in South Africa confirm they have pretended their devices were installing updates so they would not have to attend a call or meeting. This excuse is plausible because software updates can disrupt workdays, with one-third (34%) of employees...
MTN once again SA’s most valuable brand
MTN has emerged as South Africa's most valuable brand for tenth consecutive year, with a brand value of R44,8-billion. This is according to the Brand Finance South Africa 50 2021 report, which also found that Capitec is the country's strongest brand, with an AAA...
These are the most forgotten passwords
Users are most likely to forget the password to their Gmail account. This is according to a report from Reboot Online Marketing, which used the Ahrefs online analytics tools to establish which online accounts or applications people were most likely to forget the...
Sales leaders should adopt AI-based guided selling
Artificial intelligence (AI) functionality has permanently transformed the form and function of guided selling capabilities, according to Gartner. B2B sales organisations should help sellers improve sales execution by adding AI-based guided selling to their sales...
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Data Analyst at Datonomy Solutions – Gauteng Johannesburg North
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Software Site Support Engineer – Western Cape Cape Town
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Azure Data Engineer – Gauteng Pretoria
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