Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Starship blows up after successful booster catch
SpaceX’s Starship exploded during its ascent burn yesterday. According to SpaceX, posting on X: “Starship experienced a rapid unscheduled disassembly during its ascent burn. Teams will continue to review data from today's flight test to better understand root cause....
How to navigate cloud security challenges
Cloud adoption lies at the heart of digital transformation, providing organizations with the agility and flexibility they need to stay competitive in today’s rapidly changing marketplace. Competing in a digital-first economy requires developing personalised customer...
Power and utilities control rooms set to embrace AI
By 2027, 40% of power and utilities will deploy AI-driven operators in control rooms, reducing human error risks, but increasing cyber-physical system security vulnerabilities, according to Gartner. The 2025 Gartner CIO and Technology Executive Survey indicated that...
SA young scientists to compete at Taiwan International Science Fair
Innovative research projects by South African young scientists focused on AI-driven customer insights and sustainable plant propagation solutions, will be on display at the Taiwan International Science Fair 2025. More than 600 young scientists from 27 countries...
How much content governments ask Google to remove
Government requests for content removal on Google climbed to nearly 330 000, with an annual average growth rate of 34% since 2020. This is according to a global Surfshark study, which found that the number of requests has more than doubled, having started at over 44...
Redington to distribute Qlik in MEA
Qlik has announced a partnership with Redington in the Middle East and Africa. “Partnering with Redington allows Qlik to expand our reach into one of the most dynamic and rapidly growing markets globally,” says David Zember, senior vice-president of worldwide channels...
Apple disables AI feature
Apple has announced that it is disabling an artificial intelligence (AI) tool that aggregates and summarises news headlines. This follows complaints by some media outlets, including the BBC, that the software misrepresented news reports. At the same time, Apple is...
Telkom is again an SA Top Employer
Telkom has been recognised as a Top Employer for 2025 by the Top Employers Institute for the third consecutive year. Melody Lekota, group chief human resources officer at Telkom, comments: “Being named a Top Employer for the third year in a row is a proud moment for...
More News Today
DCC wins sole Symantec distribution in SA, adds SADC as well
Drive Control Corporation (DCC) has been appointed the sole distributor for Symantec's entire range of security solutions to the South Africa channel. In addition, the distributor will now also be distributing Symantec into the SADC region. DCC and Symantec have had a...
No standard approach to enabling a remote workforce
The dramatic shift in the world of work over the past two years has seen many more people moving to a remote workforce model at least part of the time. By Amritesh Anaand, associate vice-president: pre-sales at In2IT Technologies Technology has been a key enabler in...
Accelerate the future with the right skillsets
The World Economic Forum (WEF) describes the Fourth Industrial Revolution (4IR) as a 'fundamental change to the way we live, work and relate to one another'. It's a digital future defined by the human-machine connection, by the blending of the physical and digital to...
The murky waters of cyber warfare and insurance coverage
South Africa has seen a dramatic rise in cyberattacks and successful breaches during the past two years as well as an accompanying surge in ransom demands. In the most recent high-profile attack, credit reporting agency TransUnion South Africa revealed that at least...
The evolving role of school IT departments as education changes
Not long ago, school IT departments were merely seen as a branch of school operations that provided support and maintenance for hardware and software. However, with over 1,2-billion children globally1 affected by school closure during Covid-19, school IT departments...
Cisco introduces predictive network technology
Given current economic uncertainties, South African organisations are under pressure to mitigate against the risks of unplanned downtime and network outages. These not only significantly disrupt employee productivity and customer service but result in lost revenues...
ABB launches new partner program
ABB has announced BE Partners, a partner program designed to offer solution providers in the commercial building sector the opportunity to join the ABB Ability Building Ecosystem to drive forward the future of sustainable and decarbonised buildings. With commercial...
Cisco Security Cloud will connect and protect IT ecosystem
Cisco has unveiled its plan for a global, cloud-delivered, integrated security and networking service for organisations of any shape and size. The Cisco Security Cloud will be an open platform, protecting the integrity of the entire IT ecosystem - without public cloud...
1BTC from anonymous donor builds schools in PE
The Built With Bitcoin Foundation, a humanitarian organisation powered by Bitcoin, has constructed two new schools in Port Elizabeth, thanks to the anonymous donation of 1 BTC. The foundation creates equitable opportunity by providing clean water, access to quality...
Santam buys out Jasure insuretech
Short-term insurer Santam is enhancing its digital offering, and increasing its interest in insurance technology (insurtech) company JaSure by acquiring the remaining 49% shareholding. In 2020 Santam acquired 51% shareholding in JaSure. The company said the buyout is...
Business Analyst (Intermediate Level) (CH1147) – Western Cape Kuils River
Our client, in the Payments and Lending (Credit) industry, has an opening for Business Analysts (Intermediate Level) to join their team.Are you a team player that enjoys working with developers, testers, and stakeholders from the business?Do you appreciate taking the...
Senior PHP Developer (Hybrid) (PTA) – Gauteng Pretoria
ENVIRONMENT:Join a High-Impact Development Team Working on Scalable, Modern Web Platforms. They are an experienced Laravel Developer to join their core engineering team working on a national-scale emergency response dispatch platform used across mobile and web...
Junior Data Scientist (Sustainability) at Parvana Recruitment
About our client:With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of...
Lead Engineer: Enterprise Security Architect
Brief DescriptionThe main purpose for this role is to manage the security architecture domain and landscape, develop reverence content and ensure the application thereof in the critical and operational environments are compliant with best practise posture for the...
Shopify Implementation Specialist – JHB
ENVIRONMENT:A Johannesburg-based website design company is seeking a highly skilled Shopify Implementation Specialist with a strong technical foundation and a sharp eye for detail. The ideal candidate will be capable of building fully configured Shopify sites from the...
Junior Data Scientist (Sustainability) at Parvana Recruitment – Western Cape Cape Town
About our client:With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of...
Lead Engineer: Enterprise Security Architect – Gauteng Sandton
Brief DescriptionThe main purpose for this role is to manage the security architecture domain and landscape, develop reverence content and ensure the application thereof in the critical and operational environments are compliant with best practise posture for the...
Shopify Implementation Specialist – JHB – Gauteng Johannesburg
ENVIRONMENT:A Johannesburg-based website design company is seeking a highly skilled Shopify Implementation Specialist with a strong technical foundation and a sharp eye for detail. The ideal candidate will be capable of building fully configured Shopify sites from the...
ESG Analyst at Parvana Recruitment
About our client:With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of...
DevOps Engineer
Seeking a DevOps Engineer with strong experience with infrastructure automation, CI/CD, and containerization technologies. Key Requirements Bachelor's degree in Computer Science or equivalent experience3+ years in a DevOps or similar roleProficient in Docker,...
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