Self-service for customer service doing companies a disservice
Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner - even for issues that customers describe as "very simple", only 36% resolve fully in self-service. While many organisations have made...
AMD accelerates AI strategy with latest acquisition
Looking to bolster its future AI strategy, chip giant AMD has acquired ZT Systems for $4,9-billion. ZT Systems is considered a leading provider of AI infrastructure for the world's largest hyperscale computing companies. "Our acquisition of ZT Systems is the next...
Does Lockdown Mode equal security?
Apple recently announced its new ‘Lockdown Mode’, aimed at protecting users who may be at risk of highly targeted cyberattacks from private companies developing state-sponsored mercenary spyware. The most significant recent case of such an attack was highlighted by...
What to expect when Webb Telescope sends first images
NASA’s James Webb Space Telescope, a partnership with ESA (European Space Agency) and CSA (Canadian Space Agency), will soon reveal unprecedented and detailed views of the universe, with the upcoming release of its first full-color images and spectroscopic data. Below...
Musk pulls out of Twitter deal
Elon Musk has terminated his proposed acquisition of Twitter, citing several areas he believes Twitter to be in breach of the agreement. In an 8 July regulatory filing, the Tesla and SpaceX founder said Twitter was in material breach of the acquisition deal because it...
SA shows commitment to developing digital potential
South Africa is well-positioned to be the leading digital economy on the African continent and even in the developing world. In doing so, it can bridge many of the social and economic divides both within the country and with the rest of the world. That’s going to be...
Role of basic sciences in sustainable development highlighted
Today (Friday 8 July 2022) marks the launch of the International Year of Basic Sciences for Sustainable Development. The Academy of Science of South Africa (ASSAf) is co-ordinating South African participation on behalf of the Department of Science and Innovation (DSI)...
Intel and Google Cloud optimise HPC workload performance
Intel and Google are working together to drive high performance computing (HPC) forward on Google Cloud with the release of the Cloud HPC Toolkit. This new resource provides access to tools from the Intel oneAPI Base and HPC Toolkits to optimise performance through...
All the winners of the 2022 Applications Olympiad
The national winners of the 2022 South African Applications Olympiad were announced at a ceremony at Hoërskool Waterkloof in Pretoria last week. The Applications Olympiad is part of the South African Computer Olympiad, an initiative of the Institute of Information...
Digital resources the route to upskilling
“Without mathematics, there’s nothing you can do. Everything around you is Mathematics. Everything around you is numbers.” These are the words from Shakuntala Devi, an Indian mental calculator and writer, popularly known as the "Human Computer". According to Devi,...
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Acer unveils Aspire notebook line-up
Acer has announced its new notebook computer line-up for the 2015 back-to-school season, including the new Aspire V 15 with metallic aesthetic cues, the Aspire E Series with solid performance packed into a sophisticated design, and the Aspire ES series with all the...
Business continuity key for business
When a company finds itself on a burning platform, it’s in a desperate situation with no good choices. The burning platform metaphor derives from a real disaster in 1988, when an oil rig in the North Sea caught alight. The worst oil rig disaster to date, it resulted...
Solutions must advance as fraud escalates
Fraud is a significant problem for local and international organisations and is growing exponentially. In the digital world, faceless contact self-service centres and virtual platforms represent a ripe feeding ground for identity thieves. To address this issue,...
Five reasons to move to cloud backup
Today’s businesses generate more data than ever before, forcing them to back up their information more often, says Demetri Petropoulos, head of business development at Global Micro Solutions.While the weekly tape backup might have worked a decade ago for files and...
Booking.com launches Apple Watch app
Booking.com, the world's number one accommodation site, has announced the launch of the Booking Now app for the Apple Watch. Booking Now, which draws from Booking.com's vast selection of over 625 000 properties in more than 75 000 unique destinations, is the first and...
CCTV with remote monitoring boosts security
Public transport is a vital service in any country, as ensuring people can move around freely to and from work and school is essential in creating economic sustainability, says Laurence Smith, executive at Graphic Image Technologies. However, the best public transport...
200m to use video conferencing in 2015
2015 is poised to be yet another big year for video conferencing, with the latest estimates revealing that at least 200-million people will be collaborating with video conferencing, says Nicolette Kruger, country manager for NFS Technology, a company providing...
Fortinet expands ATP framework
Fortinet is protecting customers at every entry point into the network with its expanded advanced threat protection (ATP) framework, which extends from endpoint devices all the way to the data centre. The company has announced enhancements to its FortiClient solution,...
IFC, Mastercard grow partnership
IFC, a member of the World Bank Group, and MasterCard have signed an agreement to establish a risk-sharing facility, which is expected to provide millions of people in emerging markets access to electronic payments, a crucial next step in their ongoing collaboration...
Iemas rolls out Microsoft Dynamics
Financial services provider Iemas Financial Services (Co-operative) Limited has chosen Microsoft Dynamics AX 2012 as the ERP platform as part of its modernisation project. Local Microsoft Gold Certified partner AccTech Systems has been commissioned to deploy the...
Database Administrator (DBA)
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Database Administrator (DBA) to join our financial services client based in Sandton for a 12-months contract role.What you will...
IT Enterprise Architect [Legal Sector]
We are seeking a highly skilled individual with 10 Years Experience to oversee the overall standards and direction of architecture within our clients IT organization's applications domain. This role involves defining and maintaining application architecture standards...
Senior Systems Engineer
Senior Systems Engineer QUALIFICATIONS AND EXPERIENCE Three (3) year Diploma / Degree qualification in an IT field.Formal Microsoft Security Certifications; MCSE.Min 5 years Systems Engineering experience.Knowledge of Microsoft Server administration - Active...
C# Developer (Fully Remote) – Gauteng Sandton
Fully Remote! Candidates can work from anywhere in South Africa Software Developer to join our dynamic team to assist with ongoing maintenance of existing products and to participate in the development of new, exciting and enhanced products and solutions for the HR...
Database Administrator (DBA) – Remote Remote
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Database Administrator (DBA) to join our financial services client based in Sandton for a 12-months contract role.What you will...
IT Enterprise Architect [Legal Sector] – Gauteng Centurion
We are seeking a highly skilled individual with 10 Years Experience to oversee the overall standards and direction of architecture within our clients IT organization's applications domain. This role involves defining and maintaining application architecture standards...
Senior Systems Engineer – Gauteng Hatfield
Senior Systems Engineer QUALIFICATIONS AND EXPERIENCE Three (3) year Diploma / Degree qualification in an IT field.Formal Microsoft Security Certifications; MCSE.Min 5 years Systems Engineering experience.Knowledge of Microsoft Server administration - Active...
Senior D365 / MS Dynamics Project Manager
My client based in Cape Town (Northern Suburbs) is currently looking for a Senior D365/ MS Dynamics Project Manager to join them on an independent contract basis IT / Finance Experience 10-15 years' experience working in a project environment of which 5-6 years...
Senior Database Administrator at Financial Intelligence Centre
JOB PURPOSE To design, maintain and optimise FIC's databases and its data to meet the business requirements while ensuring the security, compliance, and availability of data to the FIC's operations.KEY PERFORMANCE AREAS: • Requirements gathering - through engagement...
IT Business Analyst
Our client based in Centurion seeks an IT Business Analyst proficient in analyzing business processes. This role involves translating business requirements into technical/functional specifications for technology implementation and providing technology and strategy...
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